OYO — Status of refund

Babhu

from Mumbai, Maharashtra

Nov 20, 2022

Website:

www.oyorooms.com

I booked a hotel on oyo on 22 sep22 but the hotel is far away the location .I call the OYO team and they said that refund has been initiated when I call regularly they initiated the refund On 30th Oct 22 and send a confirmation mail that refund will credited within 7-14 working days. After the TAT time I received a call that refund will credited within 24 hrs, but its not happen . I tried to communicate with email but they are not responding also I tried to call customer care they transferring the call to IVR and after 30 min call getting disconnecting. I'm really frustrated by keeping followup since 2 months for my 600 refund

Booking ID YC7W6609

Thanks & Regards
Nithin Nair

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Comments

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 22, 2022

Verified Support

Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 22, 2022

Verified Support

Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO