Oyo Total Holidays — complaint against oyo holidays - th - dbod9326

M

monushalu

Address:

Gurgaon, Haryana

Would urge travellers not to book tour from oyo total holidays they are not responsive and you will invite trouble if you go ahead with them for travel plan. This fake company is not registered with tourism department
Complain against oyo holidays - th - dbod9326

With tagging of name ' oyo' they look like a fake company whole offered package was like since i registered myself with good amount and no contactability of deeksha rana and nasima. They never came back i kept on asking office address or email address or contact number never was shared and whole trip was like nightmare for my family including kids
No alerts and no guidance even not acceding to our request of vegetarian food in breakfasts we ended up spending more on food. To our dismay again they booked our hotel at bangkok in sub urban area of bangkok which is 10 km from main market no proper amenities in the hotellike gym plya room or pool as well asnearby market is far from the place

For eating out indian food there we have to go out and book a taxi for minimum of 300 thai bath to and fro for each round.

Pls refer the below mail marked to oyo team during my frustration while dealing and reaching with them.
First of all request you to share the concern to any related dept. If it does not pertain to you. Need your support in complain against oyo holidays team since i am not getting any response after getting registered myself with them for thailand package th - dbod9326 with my wife and childrens. Regret to say that have paid advance amount of rs.42000/- and seeing no proper revert over our concerns.
One of the package inclusion has been removed upon my requests and they have not given any replacement against that as well as overall cost and package is like am cheated.
Kindly look upon. I dont know where to approach for complain against travel industry.
Jai hind
Regards manish sharma

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Jan 13, 2020

Updated by monushalu Oyo team doesn't deserve rating hence not rating them. This company is so overconfident that they are in their dreams and predicting customer service on their own.
I know my suffering 4 months once j pay the money no contact details you all just dial their customer care no and check international line u will see line going unresponsive and so you are not able to reach them. There was no call no welcome calling no payment alert No guidance no inclusion of veg food ..Poorest hotel booking in Bangkok ibis styles sukhomit street 50 with no gym no pool no hame zone...severage water flows in parking area of hotel..Hotel lobby and outskirts in dark zone means no light you get frightened and that in outskirts. Think upon you have to reach to indian restaurant and u ended up spending 600 thai bath to and fro and almost 2 hours journey. We are cheated of course . I should not waste time on writings as they don't deserve that. Travel bulz the agent based there was like with no emotions very strict always when we wanted to speak them travelbulz always say that contact your indian agent and surprisingly I could not tell that I don't have any indian contact details. Strategic marketiNg chandigarh office printed on our voucher when contacted said wrong number. Think upon am with family with two children's hello Age of 12 years, whom to contact. Will specifically say other travels co. Are far better un approach and service..Oyo total holidays is not registered with tourism dept. And so running a license of international travels like master playing foul of you and your money.

Jan 13, 2020

Updated by monushalu Oyo team doesn't deserve rating hence not rating them. This company is so overconfident that they are in their dreams and predicting customer service on their own.
I know my suffering 4 months once j pay the money no contact details you all just dial their customer care no and check international line u will see line going unresponsive and so you are not able to reach them. There was no call no welcome calling no payment alert No guidance no inclusion of veg food ..Poorest hotel booking in Bangkok ibis styles sukhomit street 50 with no gym no pool no hame zone...severage water flows in parking area of hotel..Hotel lobby and outskirts in dark zone means no light you get frightened and that in outskirts. Think upon you have to reach to indian restaurant and u ended up spending 600 thai bath to and fro and almost 2 hours journey. We are cheated of course . I should not waste time on writings as they don't deserve that. Travel bulz the agent based there was like with no emotions very strict always when we wanted to speak them travelbulz always say that contact your indian agent and surprisingly I could not tell that I don't have any indian contact details. Strategic marketiNg chandigarh office printed on our voucher when contacted said wrong number. Think upon am with family with two children's hello Age of 12 years, whom to contact. Will specifically say other travels co. Are far better un approach and service..Oyo total holidays is not registered with tourism dept. And so running a license of international travels like master playing foul of you and your money.

Jan 13, 2020

Updated by monushalu Due to sudden intestine pain on very first day of lending there was hospitalized at pattaya. Travelbulz local agent via Oyo total holidays knows we skipped alcazar and I coral island and noon village. They never contacted as a courtesy and infact no return of money when traveller sudden broke down . My wife was at dismay with. 2 childrens running here and there at hospital but local agent travelbulz local agent and Oyo total holidays ka toh india contact no. Hi nahi tha. Meri wife kisse contact karati help ke.liye . My brother searched other travel agents they came for help and said don't worry for money or anything pls let us know . Think upon gurgaon office never called me before departure and never called now after tour . I never got a call that ur balance is due . No reachability of oyo office no number available nasima deeksha rana and many all.vanished. I dropped tens of mails to Oyo support mail id..No redressal nothing all in vain.
Pls treat this as last message Now. Don't want to waste my time. A very bitter experience.think upon only two lunched provided in whole tour wherein we skipped one due to bad health and breakfasts without veg meals inspite of my repeated requests that we are pure vegetarians. No travels company would provide only 2 lunches in 5-6 days of tour. First day we landed up at 12 AM .New to town no food provided . We went all the way to find and search indian restaurant to fill up our hunger.
Thanks

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Hi Guest,

Hi, we are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your registered contact details so that we can look into your concern and assist you in a better manner.

Regards,
Team OYO

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