[Resolved]  OYO — Unethical and unprofessional service

Website:

Oyorooms

I did a booking to the below hotel on Feb 18th due to a family wedding at Agra

Booking details (ID: X4O13428)

Hotel address
SPOT ON 81376 Relax Inn
00, SH62, Taj Ganj, Agra, Uttar Pradesh, 282004, India, Agra

I did the booking through OYO based on the ratings, review, images of the room and amenities available in Oyo website. To my surprise the hotel was entirely different than how it was listed in the website. This hotel is not for a family stay rather for young people to book rooms without any ID as such and spread antisocial activities. I was embarassed to witness such shock as I had to go to such hotel with my mom, wife, brothers and sisters in law. I was in a mental shock due to this incident. The hotel reception was run by a 14 year old kid. The room ceiling were broken and there were absolutely no amenities listed in the website for this hotel available in actual. I strongly condemn Oyo for endorsing such false information, trapping customers and denying refunds. Please look into this matter and take necessary action against Oyo and the hotel authorities as this tampers our countries reputation and culture