[Resolved]  OYO — unethical practice and no response on customer care regarding registered complaint

Hi, i had booked a hotel orient comfort with booking id: sugt6975 on dated 29/aug/2019 to 30/aug/2019 for two guests at orient comfort. We had check in around 8 pm, n we awaited almost half hour before entering the room the reason been given as cleaning of room.
Once they told us you can go to 206 room number. We went through the staircase since there was no lift. Once we entered the room it was like used room not at all clean there were used bedsheet, used banket and once we entered into the toilet last customer had pooped on toilet without flushing and we almost vomited on the same place. We called the reception at the same time as what the hell is that, this how you giving service to your new customer & we moved out n called to customer care since there was no network inside hotel reception. So we calmed down in our car, & called to customer care regarding the same incident. They apologised for the same and told us that they will shift us immediately. They shared information about few hotel but we didnt like the location and standard so requested to shift to other hotel but then executive said not possible as its too long from this property then after worst experience with hotel we were facing worst experience with support then we requested the customer support executive to just cancel our room and processes our refund immediately so they have given us ref no. 19880886 for cancellation and refund. Since then we tried hard for past 3 days for refund but there is still no process for refund
But we are still facing the refund of 1170/- rs without staying at hotel and i also received a message stating we checked out of the hotel where we did not even stay. I was at another ooo hotel at the same day. How can this be possible. I kind humble request we loved oyo stay & i almost stay more then 100 time but this worst experience we have ever had, so kind request to refund so i can stay connected with oyo.