[Resolved]  OYO — Unfair trade practices

Address:	325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India
Website:	www.oyo.com

Hi I am Roshan P Raj who had recently made a booking via OYO app, as it was my first booking I received a booking offer, And I had booked Dsquare Silverkeys a property near SIPCOT, Chennai Tamilnadu for the Amount 949/- on June 3-4. I also had mentioned in the app that I will be checking in around 3-6 PM on June 3rd. Based on this I planned my travel. On June 3rd when I reached the property somewhere between 5:00-5:30, I was shocked to realise that the property I booked had been changed without my permission by OYO. And further when I talked to the person at the hotel he informed me that due to overbooking. I was standing there with no room to stay. The worst part was that when I called the team to tell my problem they told me to move to the alternative place which was a cheap and shabby property with low rating, and was away from the place I was staying. Moreover in between the call when I asked for a solution the customer representative Nazrana Khan, was responding and later in the e-mail responded that it was a fault in her headset which I believe is quite surprising considering she is dealing in a client facing role. I hereby want to lodge a complaint on OYO for manipulating more number of bookings than available owing to which I had to spend 3022 Rs. to find a stay in the nearby hotel which was the only one which had available rooms. I want strict action so that no other consumer is suffered in a similar manner.And also changing the booking to another location without my permission is violation of my choice and a 3-party manipulating in my account is also a cyber I believe and infringement on my right to privacy. I hereby request justice to be served