[Resolved]  OYO — very bad experience in oyo

Address:Ludhiana, Ludhiana, Punjab, 141123
Website:Oyorooms.com

Dear Mr. Ritesh aggarwal
Hope you are doing well. I just wanted to let you know that very soon your business is going down as your business partners are not able to run oyo properly. They are not satisfied with your policy. They always criticize oyo company even they are talking about leaving your company. Yesterday i was booked a room in hotel surya regency, Ludhiana Punjab, oyo 31003. When i was there to check in they say our room rent is higher than they are showing in app so i have to pay rest amount before checking. I was i hurry to check in bcz i was not feeling well. And 1 thing i wanna tell you that they don't deserve to work under oyo standard, hotel cleanings is 0, bed quality is 0 washroom very much dirty. Mirror was too old even one can't see their face properly. After giving such dirty services still they criticize your company. I m damn sure your area quality person is not honest or loyal to you. He should visit the hotels under him and check them regularly to maintain oyo standards. When i was about to check out from the hotel, one person ask me for my mobile and give the rating itself. Now you can understand how your business is going on. I think you should work on it seriously otherwise very soon you might lost your customers.
Now I'm going to add pictures of hotel room where i was used to stay.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Aug 24, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2019
OYO Rooms Customer Care's response
Hi Guest,

We understand that the facilities provided were not up to the mark and apologize for the same. Please share your booking ID / contact details, once we get this information, we'll assist you further.

Regards,
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information