[Resolved]  OYO — very poor room services and feedback from oyo manager

Address:Kolkata, West Bengal, 700077

I have booked one room at varanashi, check in on 02.05.2019 and check out on 04.05.2019 vide booking id znqb5792 at oyo 17171,
Booking was made from my brother mobile no : [protected] name: rishabh raj, but against this booking i was the guest and i presented my id proof.

The behavior of receptionist was very bad and no food even morning tea was not provided to me. That reason i left out one night before. As there were no food service and the kitchen was closed.

I have contact hotel owner ([protected]) but not got proper response.
Then i contact mr. Suvam ([protected]) he told me he will contact me. But from 4th may till now i have tried to contact him several time. But he is not picking up his phone

I am very sorry to say that till now i have not receive my money back and you should cancel the licence given to sandhya guest house.

If possible you are request to please contact me at [protected]
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Jun 12, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
OYO Rooms Customer Care's response
We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. We're getting this check for you.

Regards
Team OYO
Verified Support
May 06, 2019
OYO Rooms Customer Care's response
Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.~sj
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