[Resolved]  OYO — very rude behaviour of hotlerier and oyo property manager

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Oyo

I had many issues. Its really very disappointing and pathetic. The very first thing :
Hotlier was rude. Wen i called hotlier one lady for the location she despite of sharing me the location details she was so reckless to answer.

I arrived to bangalore from airport at 10:15 am around after struggling hard for finding the location of the hotel golden inn, shivaji nagar, bangalore. Even ola gps cudnt locate this prestigious hotel golden inn. Like i said the madam at the reception desk was so impolite and unpleasant.

Despite of getting bad reviews about the hotelier i mean that receptionist i along with my family reached hotel. I had booking the previous night and done the online payment via net banking.

Now wen i enquired her the reason of not letting us know the adress and making us to stop in middle of the road for couple of hours (Passenger even called her she was impolite to him also. He just told me she is so ridiculous why did u book this hotel?) she lied saying i dint get any call and its your mistake of not sharing your number to me. I really dont understand the logic may be you oyo guys might be knowing the logic and reason behind bot sharing the location details as your team baised got and finally supported her irrespective of the facts. She denied the bookig though payment was done. Now what authority she has got to deny the booking after payment is done and booking is confirmed? Well, i understood that you all dont give customer satisfaction all you guys are concerned about skipping the issues arised by poor customers like us.

Now, the receptionist who is unproffessional (I am afraid she even know the meaning of proffessionalism) narrated the story to you guys manipulated the words. The property manager now comes into play knows nothing wot actually happend just said that he is cancelling the booking because of my rude behaviour? Just step into my boots, you come along with your family (Aged parents) and even after booking is confirmed all of sudden your hotlier people ask you to vacate will u stay calm? Just question to yourselves! Will you feel so dilegtful when you aged parents are with you? This what you call guest satisfaction/service etc. Is this fair???
Oyo cancelled my booking and they partially refunded. Cheat / disgusting/pathetic falling short of words