Oyorooms — booked room not allowed but charged: bookingid: pcaf1365

Website:

www.oyorooms.com

Hi,

I made a booking for below mentioned hotel with booking id given in reference.

Oyo 35609 royal garden brindavan resort
Mysore

But, when we reached the hotel they refused to provide rooms saying that they have lot of pending amount to be settled from oyo.
I called the customer care of oyo and asked to talk to property manager and still they didn't accept to provide room for us. They also told they asked oyo not to make booking for their hotel, but still that was not done by oyo.
Its purely a blunder and irresponsibility of oyo. We were in complete mess due to all these nonsense discussions which we didn't anticipate in our tour planned to spend time peacefully.

We have been told that an alternative location will be arranged which is not acceptable due to below reasons.
1) we liked that locality and planned for stay and dont want to change
2) we roamed around and reached hotel so tired and wanted to take some rest and not in mood to roam again to the new location.
3) it was late.

Due to this i requested to cancel the booking and refund the amount as we have already very much disappointed with your service.

Total amount paid : rs 3206
But the mobile app is showing only rs. 2888.

Finally i got a message as below for a refund amount of rs.219.

Hi, your booking at oyo 35609 royal garden brindavan resort has been cancelled, as per your request. Bookingid: pcaf1365.
Cancellation charges: inr 2987, refund amount: inr 219.
This amount will be refunded within a maximum of 7 working days.in case you do not receive the amount, call [protected] or email us at [protected]@oyorooms.com.
You can check our cancellation policy at https://www.oyorooms.com/guest-policy. look forward to host you soon!

I don't understand why should i pay so much to oyo for a worst service and your inability to provide room for the booking we made?
We have not cancelled the booking by ourselves.

Please understand the situation and i demand a full refund of rs.3206.