[Resolved]  Oyorooms.com — bookings made at vadodara and somnath

Address:	400104
Website:	www.oyorooms.com

Booked 4 rooms online at OYO 11867 Hotel Nilkanth Inn for 7th Nov 2018 for 8 guests and a child. The booking was done on Oct 12th 2018. On reaching the destination we were told that the booking was only for 3 rooms. 5 guests were senior citizens .We had to wait for 2 hours at the reception to get the issue sorted out. We were told there was a technical glitch inspite of having a booking receipt of 4 rooms. BOOKING ID: TWFL4987 which was changed to BOOKING ID : KHGA0176 later by OYO customer care and 4 rooms were allotted. We reached the hotel at night and had to wait tired and hungry for 2 hours.
Booked 4 rooms online at OYO 18623 Bansidhar for 9th Nov 2018 for 8 guests and a child. PNR: [protected] Booking Id: NH[protected]. Booking was done online on )ct 15th 2018.On reaching the hotel, we were told that the hotel has cancelled the contract 1 1/2 months back with OYO. Why were we not informed about this earlier by OYO? Or why were we not provided alternative accomodation by OYO? None of the customer service guys were able to help us. We were all made to wait for 2 1/2hours including the senior citizens. They just kept transferring calls from one associate to another. And finally I was told that our case was assigned to someone called pooja somalwal. She could not get us an alternative arrangement for 3 hours so we asked for a refund and again drove 200 kms to the next destination and found a place at 12'o'clock in the night.We were informed that the refund will be done after 14 days.
OYO has caused a lot of mental agony to the senior citizens and the rest o[censored]s. After travelling 500 kms to reach our destination, we had to wait for 3 hours at each of the location.Delayed refund inspite of it being their mistake and transferring of calls to various associates and keeping us on hold all the time. Disgusting customer service and no courtesy or regret on their part.