[Resolved]  Oyorooms.com — Oyo Rooms Refund initiated but not provided

Website:

www.oyorooms.com

I was denied check-in for my booking (NSQQ3413). Hence the OYO support team cancelled the booking and refund was initiated but I received on partial amount on my credit card. So, the team again initiated a manual refund to my bank account on Nov 6 th but even after 20 days the amount was not credited. The ticket was closed and when I try the call support [protected] they are simply keeping me on hold and disconnecting my call. Below is the email evidence I got for the refund confirmation from OYO side.
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Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are at the ❤️ of everything we do and as per our telephonic conversation, your refund of Rs 968 has been initiated on 06/11/2022 in our system and it will reflect in the bank within 7 to 14 Working days by the time it got initiated.
Lastly, we have a (ok, 2) teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. And we’d be absolutely thrilled if you
could share a few cool words on our page
Image Check https://www.facebook.com/oyorooms/reviews/
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨.
Give us a follow and we promise to bring a smile to your day:
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Stay peachy, stay safe!

On Sun Nov 06 10:41:56 GMT 2022 wrote:
RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: NSQQ3413
Check-in (dd-mm-yyyy): ${checkInDate}
Check-out (dd-mm-yyyy): ${checkOutDate}
OYO ID: ${oyoId}
Booking Creation Source: Android App
booking Status: checked out

Property Name: Flagship 77300 J2 Service Apartment
Property Code: 77300
Was the request raised within 48hrs (Yes/No): yes
Cancellation or modification date on which it was requested: 06/11/2022
Payment Mode: online
Amt. to be refunded: 968/-
Total Payment made by the Guest: 2458
Reason for refund: partial amount not initiated due to tech issue from oreo
Dispute Id: NA
Was the validation done from the PM/Stock (Yes/No): yes
Refund Policy: oyo policy
Refund Mode: neft
Dispute Adjusted (Yes/No): NA

Approved by Designation: TL
Approved by Name: MR APOORVA

Regards,
Faizan Khan

Guest Experience Team
OYO
1. Beneficiary Name - VIKNESHRAJU JAYAKUMAR

2. Account Number - ******7876 (Removed for privacy)

3. Name of the Bank - HDFC

4. IFSC Code of the Branch - HDFC0003735
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