[Resolved]  Oyorooms — Fake address and no reply from hotel management of SPOT ON 81882 Raj Chandra Lodge Guwahati

Sir we reached the destination around 6 oclock and ever since we tried to call the hotel on the number given at your website. We tried for almost 2 hours, they didn't pickup even once. We tried calling oyo helpline. They tried to connect me with manager but still they didn't answer too. After so many trials the manager picked up once and after that he cut the call saying he will contact again. But he didn't. And we tried to to reach him again and again. We tried calling hotel also again and again. But they didn't pickup even once. We asked in the viscinity. They also dont know about this hotel. We tried all we could from our side. We were tensed for almost 3 hours. And when no help came from either oyo management and the hotel itself, we booked a new room. And when we tried cancelling, it says amount of one night will be deducted. We haven't done ang mistake. The mistake was all from hotel side. If they opened up a hotel, they probably should have management team or something called reception. I request full refund for the booking ID FGW41621 SPOT ON 81882 Raj Chandra Lodge and a strict action against the fraud they have organized.
Please contact me on: [protected] or [protected]@gmail.com
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Jan 28, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2021
OYO Rooms Customer Care's response
Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO
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