Oyorooms — gst invoice not provided by oyo for reimbursement which they committed

Pamin chakravarty.

Jan 6, 2020

Address: Maharas6Maharashtra, 410206

Website: Www.oyorooms.com

This is to bring under every one notice.

I booked hotels (5 bookings -3 booking for company visit and 2 for personal) through oyo rooms app for company job purpose in godavari lodge, varanashi, up from 25th dec to 31st dec 2019. My 3 booking id are fckq5312, lwej7256 and huzv6523.

As per our company demand for reimbursement, i updated my comany gst detail before booking to get gst invoice after check out of 3 bookings out of 5.

So, after check out on 31st, i called in oyo customer care number [protected] and asked for tax invoice of all 3 bookings, they gave me time of 72 hrs to get the invoice in my mail id so i waited.

But no one from oyo send me any invoice after 72 hrs. Again i called in customer care no., they said again the same thing. Like this, many a times i called and heard the same commitment from all.

Finally they sent me payment receipt copy after 3 days which is not acceptable for reimbursement to my company.

I called above 50 times to oyo and also sent mails for gst invoice and on request, finally they sent me tax gst invoice which was totally fake.

I paid rs 11316 for booking id fckq5312, rs 1581 for id lwej7256 and rs 919 for id huzv6523, they sent me only one invoice of fckq5312 of amount rs 1632 which was not matching to my booking amount.

Even i reported oyo customer care and said to send correct invoice but no one bothered. They were keeping my call on hold for above 40 mins. All reciept, invoice and hold call screenshot are attached herewith.

Finaly, after 5 days, i. E. Today dated 6th jan 20, when i called to customer care and said that today is my last day to submit my all invoice/bills, they said "you are not eligible to get gst invoice as you have booked non gst hotel" and dismissed my call. I submitted all expenses bill today to my company except hotel bookings invoice.

Now say, i have gone through oyo app and from there after several searching i booked a hotel named godavari lodge in varanashi which is authorised by oyo itself. How i can come to know that godavari lodge is having gst no. Or not? Also than, why oyo said to update our company gst number and committed me to provide tax invoice after check out.

This is how this oyo rooms do harrassment with his customers. Now i have to pay the total amount from my pocket and company will deduct the amout from my hard earning coming month salary. I trusted oyo but they misused and trapped me.

Whenever i was calling in customer number, every time different people were talking. I remember few names such as sonnoy das, dishant, kalicharan, dipankar, poonam, moin, singdha and many. Every time they are forcing to give 5 rating for their assistance in mail but no one helped me. Sindgha of oyo consoled me by saying that if you wont get gst invoice than you will get 18 % of the amount back. How illiterate they are. I will loose huge amout and she is telling me of 18%.

Earlier even oyo people said me that you have update company gst no. For only one booking so you wont get gst invoice of others but today they are saying you will not get gst invoice of any bookings. How much digusting coordination they area having. Moreover, the rules o[censored]pdating gst of every single booking was unknown to me.

Case id generated again and again against my complaint by oyo (Screenshot attached with generated id numbers) but no one took responsibility to send the gst invoice which actually i was needed. How cheap oyo is.

After calling oyo customer care several time for gst invoice after check out, they sent me payment reciepts. When i get the payment reciept on 3rd jan, its it's written their, take invoice from hotel itslef. I called and asked godavari lodge manager, in reply he said, you have booked from oyo and paid total amout to them, now ask oyo to provide tax invoice, we are not responsible. Now say, i checked out from hotel on 31st dec 19 and oyo is sending payment reciept on 3rd jan 20 after my calls, how do i know before that i have to ask for invoice from hotel which dont have its own gst number operating by oyo.

How come government is allowing this types of fraud organisations to run. I dont know. Also one case i read in news of oyo fraudlent just 2 days ago.in order to save tax, oyo took my money.

Please highlight the issue so that other customers should not face such problem in future. However, i will bring the issue under social media for further acknowledgement because i will suffer the huge loss.

Not last but the list, the pictures of lodge which shown in the oyo was so impressive but after reaching, the originality came out. No facility as said by oyo. The lodge was like a stable where animals stays. I never believed that oyo can do like this.

Regards,
Pamin chakravarty
Navi mumbai, india.
[protected]

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OYO Rooms customer support has been notified about the posted complaint.

Jan 08, 2020

Updated by Pamin chakravarty. Now after consumer complaint forum has send notification to OYO, customer care people called me and sid " sir, you can not get gst invoice as the booking amount of ID: FCKQ5312 is less than 1000rs for 1 room", than in reply i said " you are are educated than calculate and say how much amont its coming for single room as i paid Rs.11316 for 2 rooms for 5 days", they said its coming more than rs.1000 for one room in a day. So i said now i am eligible to get GST invoice for the booking ID FCKQ5312. They replied " yes sir, you are eligible for gst invoice but we can not provide GST invoice". We can return you the GSR amout of Rs 1375 against the same"(screenshot of sms attached). Are OYO personals so illtrate that my company will deduct Rs.11316 from me and OYO is returning Rs.1375 only. OYO is thinking me mad.My company accounts section will not say me that "give gst amount of rs.1375 given by OYO and we will not deduct any money from your salary ".

I want to say OYO means its owner Mr.Ritesh agarwal- you are educated i hope. You are running your organisation and making money by fraud means but we are earning with hard effort day and night.

Really, what a fraud organisation OYO is and i appreciate tourism ministry to give permission to this type of fake company to run who is cheating normal public.

I dont want gst amount of Rs.1375, call our company account section in [protected], Mr.bhargave, GBS and make him understand about your problems. Tell him not to deduct the amount of Rs.11316 and if the amount get deducted from my salary of Jan 20. than OYO have to pay me back the full amount i.e.Rs.11316 otherwise i have to follow some other procedure, so again i repeat, its a reputation of OYO.

Regards,
Pamin chakravarty
[protected]
Navi mumbai.

Jan 09, 2020

Updated by Pamin chakravarty. Some mail of consolation was going to sent from OYO as called and said to me today, but i dont know in which mail id they have sent to me, although ihave updated my mail id 100 times on call but worthless. Howver, he was saying that in the mail they will depict that out of rs11316, rs1375 (earlier was told by oyo as returnable gst amt of 12%) will be lessen and will reduce each room cost below rs.1000 per room per day and told me to forward the mail to our company account section to waive off from deduction.what a black idea given by OYO after 10 days of check out. Now the oyo payment reciepts was already being submitted by me on 7th dec and that were all rejected by my company as they wanted actual invoice with number. Now no use of making my company understand as they are not dump ### like OYO and its owner. What a solution OYO is provide. Such a big organisation giving such a cheap solution. I appricate such a big turn over OYO organisation. Let salary slip come in of this month with deducted amount. On that day i will show to this fraud OYO. Enough is enough.
Thanks for the disgusting service.