[Resolved]  Oyorooms — non communication regarding refund of advance payment for unused hotel room

I booked for 2 rooms in OYO 14455 Balaji Inn at Nashik for one Night through OYO App and paid the advance . On the previous Night before the check in date I modified my request instead of cancelling the booking for one room due to change in Plan.No refund was initiated but a link was sent through SMS by clicking which a payment request for one room was observed. My Guest who decided to carry on the trip paid on line on the assumption that refund for the initial booking will be automatically effected by the online booking system.He reached the property on the check in date to check in. But the property denied existence of any booking on me or the Guest and asked the Guest to pay for a room in cash if the room is required.Being a Senior citizen my guest had to pay in cash for checking in at the hotel.
On continuously contacting the hotel on the OYOrooms helpline Number provided for customers in India I have received assurance for part refund of the entire booking amount with regular calls and emails but no full satisfactory replies has been received so far.
Entire refund of the advance payments for the unused room needs to be considered by the company.