[Resolved]  Oyorooms — oyo customer service is fraud and don't try to escape or run away just by adding useful comments

Oyo customer service: dont close this as resolved by just adding a comment without giving real resolution like last time. Please provide productive resolution here i need 100% of booking fees and don't escape just by saying you refunded to third party or you sent as email asking my bank details for refund. Previously you just were willing to refund 234 rupees but as clearly mentioned below i need 100% refund for the pain you caused until then i will continue this batter of exposing your terrible service

I'm providing all the details if you really want to give resolution for your mistakes.

Booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge

I had such terrible, poor, irresponsible, unprofesional customer serivce experience after booking oyo room (Balaji lodge-oyo19927). See attached pics of dirty marks from the flooring to sealing with pan spits, toilet water is literally leaking nor i can use toilet properly with a pipe going from infront, see toilet entrance has leaking water from toilet, see the dirty shelfs.
Its disgusting that i ever ever stayed any such oyo dirty room like this
I had to spent most of the time in reception waiting for oyo customer service agent (Poulami who promised to either change the room or hotel but disappeared entire day/night ignoring my various calls
Since then i wrote 14 emails to explain to me why the room is not even close to 1% of what they advertised and why customer serivce failed to provide service or change room made me wait 15 hours and even now why they are refusing to refund 100% of booking amount instead just refunding 234 rupees after failing to provide what has been assured and ignoring my emails
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Jun 16, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are really sorry for the inconvenience caused. We are getting this checked and will be back to you with a resolution at the earliest.

Regards
Team OYO
Complaint comments 

Comments

From my experience, OYO is a fraud aggragator service with no minimum standards and an apology for a helpline service. They should first learn to honour a commitment made to a customer.
The so called 'Oyo captains' make things worse by treating customers like dirt.
Avoid OYO at any cost.
You saying the same from 4 weeks. You exactly did of adding useful comment to escape as you are forced to add a comment to close this as resolved. Shame on you for being so unprofessional and terrible. I will keep opening a new complain each day until you really resolve it by giving full refund.

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