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Oyorooms — Oyo Extra Charged on booking at hotel, no response from Oyo Customer care

Hello,

I have booked a room with booking id: AD0Z3160. I have booked room through Oyo Customer Agent, he had finalized a deal and asked me to pay 642 rupees at hotel after applying some discount and dedicating ola money I have. After reaching hotel they didn't agree to provide us the room untill I pay extra amount. They charged 2100 rupees. I have escalated this through mail immediately to oyo couple of times. First time they rejected the refund, second time they mailed like refund is initiated but a month is completed till date I didn't received any refund.
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Comments

Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
Team OYO
Reply
Dear Guest,

As checked, our concerned team has worked on your issue and provided the needful resolution over the email. Hope you acknowledge the same. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO
Reply

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