I am very disappointed to say that Oyo Rooms is highly unprofessional and unreliable. Recently I and my friends had booked 4 rooms in 11903 Jumbo Stay, Kolkata with booking ID GLZ26249 for one night. On the date of booking, early morning there was a mail informing me that our booking had been cancelled. An amount of Rs. 4145/- was deducted as cancellation charge. As we were stranded in a city with no place to go to and with different states having different covid norms/restrictions, we were utterly helpless. With no other solution in sight, we tried to get in touch with Oyo´s Customer Support Team. But every time we called them, they kept diverting us to the Service Team. The Service Team patiently heard us out and informed us that the cancellation was done by us. They assured us that they will do their due deligence to find out if there is a genuine technical error that caused the cancellation and that they would call us back. But they never bothered to call us back, let alone resolve our issue. This entire drama must have played out more than 50 times in the past 36 hours.
What is unfortunate is that just because we made the payment upon booking without even once doubting the credibility of the OYO portal, the Oyo team in cohorts with the hotel management duped us of Rs. 4145/-, which is more than 95% of the total amount we spent on booking. The Oyo team did not bother to help us out despite knowing none of it was our fault becase they are unprofessional and do not care about their clients/customers. This experience caused me and my friends a lot of hassle and made us realize that perhaps a Non- India alternative like Airbnb would have been both professional and reliable. Platforms like OYO are there only to dupe the people of our country. As a saving grace in delivering the only service Oyo promises to its clients/customers, the least that Oyo could do is accept their mistake and refund the amount. If they do so, it will reflect their work ethics and motivation to better serve their customers. However, if they continue to ignore us this way, it will only prove to us and the world that they are desperate to make money and in the process, they promise one thing to their customers but show the sad excuse of a technical problem and dupe the customers of their money. Therefore, it is a highly unreliable portal that believes in profiteering by first exacting payments from trusting clients and then putting them in helpless situations without even attempting a cross-check from their end to validate whether the clients' complaints are genuine or not. Was this information helpful? | 
