[Resolved] Oyorooms — Payment deducted but booking could not happen

animesh sachan

Dec 6, 2021

Website:

oyorooms.com

I tried to book hotel rooms in Kanpur for 17th Feb, 2022 on 5th Dec, 2021. I searched hotels in oyorooms.com website in laptop. I selected oyo townhouse 703||Super 3||Govind Nagar. When I clicked on continue booking, the website asked my datails and asked me to make payment. I selected UPI method and entered my number for GooglePay method. It triggered on my GooglePay app and I made the payment using the link. The payment was successful. Meanwhile the website was waiting for the payment and it kept waiting forever. I never received any message or any mail or any booking ID.
I only have upi transaction ID in my hand. UPI transaction ID is[protected].
I tried reaching oyo customer care but they couldn't help and cut the phone without suggesting anything which is very annoying.

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Dec 7, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2021

OYO Rooms Customer Care's response Hi Animesh, we would want to take care of this immediately in order to provide you with the best experience. Please provide us with your booking details so that we can resolve it at the earliest. ~Dia