Oyorooms — refund of excess payments

Sonjoy Bora

from Delhi, Delhi

Address:

Assam Gas Company, Dibrugarh, Assam, 786602

I booked two Deluxe rooms at oyo 30100 lucky guest house having Booking ID CFJL6395 with total amount Rs 3486. On day before i.e on 14/7/2019 I received one phone call from you and requested me to cancel the said booking or to pay more for the existing booking as the hotel authority complained you that they can’t accept such amount for two deluxe rooms. During that time I was roaming in Delhi for site seen. I had no other way but to pay Rs 4495 for existing booking through the link I received on that day. When I came to Hotel Lucky Guest House, they provide me two classic Rooms (2X room).When asked; hotel authority said that they issued the rooms according to my booking only. I don’t understand the justification of pricing of 2x rooms and of deluxe rooms. I paid more amount according to your request though it was your fault. But why you have booked 2X rooms for Rs 4495 (Booking ID TGAR3180)which is much more than that of Deluxe rooms. I & Hotel authority also requested you on that conference call not to change booking ID. Rather you have cancelled my existing booking(2 Deluxe rooms) and made a new booking for two (2X Rooms).

You have cancelled my earlier booking of your own and refund my money on 16/8/2019 after complete one month which was only after lodging complaint against it.
But I have not received yet the paid access amount which is distinctly seen and illegally received by you.
Related valid documents are attached for early refund of access amount may be more than Rs 1009 as you may not be mistake such mistake for which I have to pay the inconveniences you have created for me.
Attached screenshots of phone call record, booking records.

Please remember my issue is just the amount I paid in access for your mistake for which I have to stay at 2X rooms instead of Deluxe rooms. Also I request you to avoid such mistake and settle your issue in between you and Hotel authority so that a customer can smoothly enjoy their stay at your Hotel.

Thanking you

Yours faithfully

Sanjoy bora

[protected]

+6 photos

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OYO Rooms customer support has been notified about the posted complaint.

Aug 27, 2019

Updated by Sonjoy Bora My points .
You gave me 2 deluxe rooms at Rs 3486 /-. Then on 14/7/2019 you requested me to cancel the rooms as hotel authority cannot get me checked in at such price. and you told me that if I pay more Hotel authority will allow me. I agreed for making the access payment only. Then you cancelled my booking from your end. There after I got a message from you for payment link of Rs 4495 /- with a new booking for two classic rooms only which was noticed only after hotel authority issue me the rooms. You illegally billed me access amount of Rs 1009 /- and issue me two classic rooms instead of two deluxe rooms. If I am not wrong deluxe rooms are more costly than that of classic rooms. To this point of view you have to refund me more than Rs 1009 /-.
I therefore request you once again to refund me the access amount at the earliest
Sanjoy Bora
[protected]