[Resolved] Oyorooms — Regarding Refund Order ID -WKJW6567

Punit Kumar11111

from Ghaziabad, Uttar Pradesh

Jun 18, 2022

Address:	All over India
Website:	www.oyorooms.com

Hi Team,

I was book a room through Oyo app on date 16June2022. When i went to Hotel for check-in, then Hotel Representative denied to give me as AC Room. They have not that time AC room. So he denied me Then I have call to Oyo Customer Care number -
[protected] many time but customer care Representative didn't respond me and call disconnected again and again. Then I have to book another Hotel room as walk in. Now my booking has been cancelled in Oyo app but refund didn't receive me till now. Now i have seen that Oyo customer care are given very very poor Services. Customer care didn't respond me even i tried to 5 hour continuously in Oyo customer care number. It's not my fault because i went to hotel for check-in but they have not that time AC room. So amount should be refund asap. Even a was also call Oyo customer care number but they didn't respond me so please refund my amount asap.

Warm Regards, Punit Kumar (Advocate) Contact No-[protected]

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Jul 21, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2022

OYO Rooms Customer Care's response Dear Punit,

We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

Regards,
Team OYO