Oyorooms — rented stay denied refund request

Oyorooms — rented stay denied refund request

G Ghatakarparan Rudran from Edakkulam, Kerala

I booked oyo in hyderabad on sep 12-14 in gokul guest house hyderabad. On 11th sep 11.50 midnight i got a message that the owner of the hotei denied the booking so the stay is not confirmed. So i contact oyo manager one mr surajkumar over phone and he regretted the inconvenience caused and assured me full refund of my booking amount. But to my great surprise only half amount refunded as considered it as a cancellation. So it is requested to refund my full booking amount at the erliest. Details attached Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Oct 10, 2019 Updated by Ghatakarparan Rudran Re: Booking( LHSP7520 ) Escalated Surajkumar_457841 _TM Wed, 11 Sep, 10:15 to me Hi (prathish m Greetings from OYO!! It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details: Concern that you faced - Shifting : Owner Denied Check In Resolution provided - (as per our telephonic conversation i have initiated your amount of Rs 1708 which will reflected with in 7-14 working days Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the OYO promise in the future. You can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by using OYO Assist on the OYO app. Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive. Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best. Your feedback is extremely important for us. Thanks & Regards, Suraj Kumar Guest Experience Manager Oyo
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