[Resolved] Oyorooms.com — refund not credited

Raj_sen

from Bengaluru, Karnataka

Address:

Gurgaon, Haryana

I was misinformed about the hotel services and after a long fight, oyorooms cofirmed that the start reference no (Fwqt8514 value of inr 4080 will be refunded via sms on 16th october within 7 days. I am yet to receive the credit.

Case id: 21836983

The refund has been confirmed by oyo room as wi; be processed within 7 days, the room was suppose to be an independent apartment with internet, however, what was provided was a shared room with washroom outside and with no internet in the complex.

Was this information helpful?

No (0)

Yes (0)

Nov 14, 2019

Complaint marked as Resolved

Oyo Room executive has reached out and confirmed processing of credit, which is now reflecting in my bank account.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

OYO Rooms Customer Care's response Hi, We are sorry for the trouble caused. Please be assured that the raised concern will be resolved at the earliest. ~Aish

Nov 12, 2019

Updated by Raj_sen Aish,
Sorry but that does not resolve the issue, you have wonderfully eluded providing the reason why the credit after 4 weeks is not being done with SLA of 1 week.

Confirm a date by when I can see the creadit in account please.

Verified Support

Nov 12, 2019

OYO Rooms Customer Care's response Hi Guest,

We tried calling you, however, couldn’t get through. We request you to kindly share an alternate number and a convenient time to speak with you. We will surely do our best to get your query/complaint resolved at the earliest.

Regards,
Team OYO

Verified Support

Nov 13, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.~Alena

Nov 14, 2019

Updated by Raj_sen Thanks, resolution confirmed to be received