Pace Internet Services Pvt Ltd — no internet for over two weeks and no resolution on the matter

Address:

380060

I have an internet broadband connection with spidigo for almost 6 years now. The company recently disbanded and it was taken on by a company named pace internet. I have taken a plan for 50 mbps for one year to which i have paid 5000 rupees for a 12 month tenure. Since the new company started, i have been having very very frequent disconnects and almost no internet connectivity for more than one month now. I have been calling there customer number ([protected]) but i get the same reply that we will try to fix the problem as fast as possible, but to no avail. Moreover the customer helpline number has also changed 6 times over the month and people like me are just sratching their heads over to just get a hold on one of these numbers in order to actually complain about an issue. I feel that i have been ripped off my money. When i asked them to refund the amount and be done with it, they bluntly said that there's no refund policy and you will not get a penny i[censored] want to close the connection now. I feel i have been cheated and want necessary actions to be taken against the company for betraying their customers.