Pacenet Meghbela Broadband [PMPL] — My internet connection is very slow

Address:

Kolkata

Dear sir,
My name is sangram dey, from vill - chhatna, dist-bankura, pin - 722132. I am a pmpl subscriber, my account i'd is - sangramd_ccp. I have no recharge option in mypage section, so i recharged my brodband through cable operator, each month he charged me different for recharging my brodband and also he recharged an unknown plan each time. He mentioned that this is 4mbps plan but i am getting 1.9mbps speed (Peak). I already raised so many complaints regarding this in mypage section, but i am also writing here for getting best help. As i recharged 4mbps plan at least give me 3.5mbps speed, and also please avail the recharge option in my section.
So i am requesting you to please look into this matter as soon as possible.
Thank you.