Pacenet Meghbela Broadband [PMPL] — Persistent Broadband Speed & Service Issues

Address:

Regd. Office 2 Ho Chi Minh Sarani, saket building, Kolkata - 700071

Pralay Ghosh
Chandrapur, Duttapukur
city- Duttapukur, Pin-743248
email- [protected]@gmail.com
contact nb- [protected]
20/09/2023

To,
The Presiding Officer

Subject: Complaint against Meghbela Broadband for Subpar Internet Services

Respected Sir/Madam,

I am writing to file a formal complaint against Meghbela Broadband regarding their consistently poor broadband services. Despite numerous attempts to resolve the issue, my grievances have not been addressed, and I have been facing severe inconvenience for an extended period.

Details of the Complaint:

1. **Connection Details:**
- Customer id - cha_praloy1
- Registered phone nb - [protected]
- Connection Address: Salil Nagar(N), Chandrapur, Duttapukur
- Plan Details: Astrantia [Speed- 100Mbps]

2. **Nature of the Complaint:**
I subscribed to Meghbela Broadband's services with the expectation of receiving high-speed internet as per the plan I had chosen. However, I have been consistently receiving internet speeds significantly lower than what was promised at the time of subscription. It's not crossing 50Mbps also.

3. **Communication with Meghbela Broadband:**
I have diligently registered multiple complaints with Meghbela Broadband's customer support through their official helpline and email. Unfortunately, these complaints have not yielded any satisfactory resolution. Several service tickets were raised, but none of them have been adequately addressed or resolved.

4. **Impact on Daily Life:**
The subpar internet speed has had a detrimental impact on my daily life, affecting my work, online studies, and other essential online activities. I have incurred additional expenses in using mobile data to compensate for the inadequate broadband service.

5. **Request for Compensation:**
I kindly request the Consumer Court to investigate this matter thoroughly and take necessary actions against Meghbela Broadband for their failure to provide the promised services. Additionally, I seek compensation for the inconvenience, financial losses, and mental distress caused by their negligence.

6. **Evidence:**
I can provide all the copies of relevant documents, including proof of payment, communication with Meghbela Broadband, and speed test results, which provide evidence of the service issues I have faced. Attached the relevant speed test doc also with this complaint

7. **Resolution Sought:**
I request the Consumer Court to:
- Direct Meghbela Broadband to provide the promised high-speed internet service.
- Compensate me for the financial losses incurred due to their deficient services.
- Levy appropriate penalties on Meghbela Broadband for their failure to address my complaints promptly.

I hope that the Consumer Court will investigate this matter thoroughly and ensure that justice is served. I am willing to cooperate fully and provide any additional information required during the proceedings.

I look forward to a swift resolution to this matter and hope that my rights as a consumer are protected.

Thank you for your attention to this complaint.

Sincerely,
Pralay Ghosh
Phone nb- [protected]