Pacenet Meghbela Broadband [PMPL] — poor connection

Net is very very very slow since 10 days, not surffing any page. Kindly reform me as ur reliabale customer... I am from belgharia; north 24 pargwana. And it is very necious to me to use internet for my daily work... I called your company many times but no responce from there. If it will go continuely then i will leave the internet line recently. Hope u will do the needfull as soon as possible...