Pacenet Meghbela Broadband [PMPL] — They have the worst service of all time

Address: Aurobindo avenue

I had issues regarding Packet Loss and I get around 20% Packet loss from servers like google.com and youtube.com when I try to talk to customer support they'll be like they have never heard of the term Packet Loss.. and when i try to talk about high ping they'll just ping my pc to my own IP.. Like what is wrong with you guys?? isn't it obvious I'll get 1ms ping if i ping to my exact ip? Most of the time I get low speeds like 20Mbps and when I try to contact the local Office.. they'll just do something that just increases my speed back to 80Mbps and that too it gets back to 20 Mbps.. at this point it's like they intentionally cap my speed until I say them to un-cap it.
They sold me there service saying they will have Symmetric download and upload speed that too without any fluctuation, they also told even if there's no Electricity in the town I'll have my internet up and running Non of this is true.. Speeds are the worst and about the 24/7 Up time even on no electricity.. most of the times they have there backup generator fried (That's what they say it is)