[Resolved]  Pai International — bad aftermarket sales service

Address:

Udupi, Karnataka, 576201

Bad aftersales service and dealer response by pai internation sales (Kundapura) & samsung service dealer from (Udupi)

We have purcahsed samsung 195 ltr refirgerator from pai internation, after warranty we asked for service due to freezer failure but now one week completed no good response after one week they came and taken the product for repair still not returned due to long distence of serrvice cntre about 80km travels our product also get damages without proper packing, we asked them to do service at site becuase they can bring 134a gas is small qty liquid is using for refill, but leak test has to done by nitrogen gas which locall available which they can carry or hire locally, they can hire on rent basis with the help of thier service jeep or can arrange local good auto,.
But begining service dealer agrred to do service at site but after one week they refused to come, during warranty period they doing all this job at site only, but after warranty customer has to take product to their service centre which a very long distence also damages our product during transport, so request need to improve customer service of samsung which is possible, sales person from pai internation should take care of thier customer, i am really very unsatisfied about pai internation after sales service and about refigerator service centre from udupi, in future this type of bad service will effect sales & manufacturer customer will not show interest to buy this kind of samsung products.
My suggestion for bigger item service centre person should keep service jeep or vechilce for carry repair kit or equipement to give better servicec at door step so customer will get happy to buy more product by giving positive feed back also it save our and their time, avoids damages of bigger products, save customer money by unnecessary transportation, now market is bigger same time service dealer has to improve their facility and equipement otherwise they cant stand in the market, wer as other comutator service dealer giving service at door step are in same city wher e customer purchased the product, before warranty period giving service at door step but after closing warranty service delaeer ask customer to bring product at dealer branch which not possible because, cusrtomer cant to proper packing or go along with product for such a long distance, instead of that i would like to purchase other product,

Note : as a customer i have purchased more product at pai international appliances but now i feel bad about their after sales service last 10th and 18th two times registed complaint at pai internation sales, we didn’t get any response finally with the help of local goods vechicle we sent our refrigerator from kundapura to udupi (Around 45km distance one way) to samsung service dealer as on 21st today 24th our product still not returned or repaired by samsung service dealer (Dealer contact : prabhu [protected]), for a small part freezer failure problem we have to bare higher cost on transportation because service delaer centre distance long, we areexpecting service at same city wer we had purchased or sales the product otherwise we are looking for the product who give better service at in future, but once you lost the customer you wont get them in future same time bad image about product & sales dealer passes 1*10*100 customers … which multifly cause lose of sales. So i request take special action on service dealer, if service is good customer will not worry about quality of product if they get service on time.