[Resolved]  Pai International — room cooler

Address:	Bangalore, Karnataka, 560100
Website:	consumer complaints

On Sunday 29th April 18, we visited Jayanagar III Block Pai showroom at around 12.30 pm to purchase Cooler. Out of many brands, we selected Kenstar Cooler 17ltrs at 7, 250. Billing was done, and the sales person informed that the cooler will be delivered from the godown in the evening. We requested him that 8.30 pm bus is booked and one of my family member is carrying the cooler so deliver before 6.30 am. He agreed and we paid the money got rough invoice No.JAY1-490.

At around 4.55 pm staff from Deliver person was asking for the location, I said please come near the point and call me. He agreed and at 5.30 again I called him to check whether the cooler has left the godown. guess what, the deliver person is giving shock to me saying there is no stock available and have you received call from showroom. I said no. Still the showroom sales person is not aware that Kenstar is not available. They have not printed showroom phone number in the rough invoice. Then again I called godown and asked for the Jayanagar showroom phone number. Guess what, the sales person sold the cooler is telling me there are 2 pcs available in the godown which is a defective piece.

Again went to the showroom to check whether they can give the cooler or not. Again they are promising stock is there in the godown and will be delivered at 6.30, by then it was aready 6.00 pm. Really I lost my patience and made a noise in the showroom. But they refunded the money.

If we cancel the order they will hold certain portion of money, but if they fail to supply after taking money from us, they will not add up the cost we have incurred for conveyance, mental agony and the whole sunday was screwed up by no co-ordination between the showroom and godown.

Please be alert while shopping in PAI they will give coupons and dubbas which is not useful and take away you money, time, peace. Horrible experience.