| Address: | Nalakath kuttikattil house south palayoor |
Dear Sir/Madam,
I am writing to express my deep dissatisfaction with the service provided by the Thrissur Service Center, located in Kerala and customer service by panasonic.I registered a complaint regarding my refrigerator, which was not functioning properly. A staff member from the service center visited my home, but was unable to identify the issue and suggested bringing the refrigerator to their service station. However, due to financial constraints, I was unable to transport the refrigerator to the service station, and instead consulted a local repair person who identified the issue as a faulty compressor. ( i never experienced this complication when i use other brands)
I contacted the service center again to request a new compressor, but was informed that they could not provide one and that the compressor needed to be replaced. I agreed to transport the refrigerator to the service station to facilitate the replacement, but have been waiting for over 1+ months for a resolution. I have made multiple requests to expedite the process
I understand that Panasonic's service procedures is complicated, but the delay in resolving the issue has caused me significant inconvenience. It is especially difficult to be without a functioning refrigerator during the hot climate and fasting month. I am disappointed that my repeated requests for assistance have been ignored.
Current status: compressor has been received at the service station, but there has been no further update regarding the repair status. They promised i will get within 3 days ( now over 5 days they did not called )I urge you to prioritize the resolution of this issue and communicate with me promptly regarding the status of the repair.
I have been a loyal customer of Panasonic and purchased the refrigerator only four months ago. However, the repeated issues and poor service have caused me significant frustration and inconvenience. I have lost confidence in the quality of Panasonic's products and service, and will not consider purchasing any Panasonic products in the future.
I hope that you will take swift action to address this matter and provide a satisfactory resolution.
Sincerely,
[Your Name]
Register Name: Shamsudheen
Complaint Reg ID: 19537822
Model No: NR - BL347/2016
Purchased Shop: Venus Digital Arcade, Chavakkad.
suhail shams
Sorry 4 year i used refrigerator.
No problem, I can make the necessary adjustments to the letter. Here's a revised version:
Dear Sir/Madam,
I am writing to express my deep dissatisfaction with the service provided by the Thrissur Service Center, located in Kerala. I registered a complaint regarding my refrigerator, which was not functioning properly. A staff member from the service center visited my home, but was unable to identify the issue and suggested bringing the refrigerator to their service station. However, due to financial constraints, I was unable to transport the refrigerator to the service station, and instead consulted a local repair person who identified the issue as a faulty compressor.
I contacted the service center again to request a new compressor, but was informed that they could not provide one and that the compressor needed to be replaced. I agreed to transport the refrigerator to the service station to facilitate the replacement, but have been waiting for over two months for a resolution. I have made multiple requests to expedite the process, but have yet to receive any satisfactory response.
I understand that Panasonic's service procedures may be complicated, but the delay in resolving the issue has caused me significant inconvenience. It is especially difficult to be without a functioning refrigerator during the hot climate and fasting month. I am disappointed that my repeated requests for assistance have been ignored.
As of the writing of this letter, I have been informed that the compressor has been received at the service station, but there has been no further update regarding the repair status. I urge you to prioritize the resolution of this issue and communicate with me promptly regarding the status of the repair.
I have been a loyal customer of Panasonic and used the refrigerator for four years. However, the repeated issues and poor service have caused me significant frustration and inconvenience. I have lost confidence in the quality of Panasonic's products and service, and will not consider purchasing any Panasonic products in the future.
I hope that you will take swift action to address this matter and provide a satisfactory resolution.
Sincerely,
[Your Name]
Register Name: Shamsudheen
Complaint Reg ID: 19537822
Model No: NR - BL347/2016
Purchased Shop: Venus Digital Arcade, Chavakkad.
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