[Resolved]  Panasonic — Service issue & Refrigerator Compressor Replacement

Address: Nalakath kuttikattil house south palayoor

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service provided by the Thrissur Service Center, located in Kerala and customer service by panasonic.I registered a complaint regarding my refrigerator, which was not functioning properly. A staff member from the service center visited my home, but was unable to identify the issue and suggested bringing the refrigerator to their service station. However, due to financial constraints, I was unable to transport the refrigerator to the service station, and instead consulted a local repair person who identified the issue as a faulty compressor. ( i never experienced this complication when i use other brands)

I contacted the service center again to request a new compressor, but was informed that they could not provide one and that the compressor needed to be replaced. I agreed to transport the refrigerator to the service station to facilitate the replacement, but have been waiting for over 1+ months for a resolution. I have made multiple requests to expedite the process

I understand that Panasonic's service procedures is complicated, but the delay in resolving the issue has caused me significant inconvenience. It is especially difficult to be without a functioning refrigerator during the hot climate and fasting month. I am disappointed that my repeated requests for assistance have been ignored.

Current status: compressor has been received at the service station, but there has been no further update regarding the repair status. They promised i will get within 3 days ( now over 5 days they did not called )I urge you to prioritize the resolution of this issue and communicate with me promptly regarding the status of the repair.

I have been a loyal customer of Panasonic and purchased the refrigerator only four months ago. However, the repeated issues and poor service have caused me significant frustration and inconvenience. I have lost confidence in the quality of Panasonic's products and service, and will not consider purchasing any Panasonic products in the future.

I hope that you will take swift action to address this matter and provide a satisfactory resolution.

Sincerely,

[Your Name]
Register Name: Shamsudheen
Complaint Reg ID: 19537822
Model No: NR - BL347/2016
Purchased Shop: Venus Digital Arcade, Chavakkad.

suhail shams
Sorry 4 year i used refrigerator.

No problem, I can make the necessary adjustments to the letter. Here's a revised version:

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service provided by the Thrissur Service Center, located in Kerala. I registered a complaint regarding my refrigerator, which was not functioning properly. A staff member from the service center visited my home, but was unable to identify the issue and suggested bringing the refrigerator to their service station. However, due to financial constraints, I was unable to transport the refrigerator to the service station, and instead consulted a local repair person who identified the issue as a faulty compressor.

I contacted the service center again to request a new compressor, but was informed that they could not provide one and that the compressor needed to be replaced. I agreed to transport the refrigerator to the service station to facilitate the replacement, but have been waiting for over two months for a resolution. I have made multiple requests to expedite the process, but have yet to receive any satisfactory response.

I understand that Panasonic's service procedures may be complicated, but the delay in resolving the issue has caused me significant inconvenience. It is especially difficult to be without a functioning refrigerator during the hot climate and fasting month. I am disappointed that my repeated requests for assistance have been ignored.

As of the writing of this letter, I have been informed that the compressor has been received at the service station, but there has been no further update regarding the repair status. I urge you to prioritize the resolution of this issue and communicate with me promptly regarding the status of the repair.

I have been a loyal customer of Panasonic and used the refrigerator for four years. However, the repeated issues and poor service have caused me significant frustration and inconvenience. I have lost confidence in the quality of Panasonic's products and service, and will not consider purchasing any Panasonic products in the future.

I hope that you will take swift action to address this matter and provide a satisfactory resolution.

Sincerely,

[Your Name]
Register Name: Shamsudheen
Complaint Reg ID: 19537822
Model No: NR - BL347/2016
Purchased Shop: Venus Digital Arcade, Chavakkad.
Was this information helpful?
No (0)
Yes (0)
Apr 26, 2023
Complaint marked as Resolved 
Dear Sir/Madam, I am writing to express my deep dissatisfaction with the service provided by the Thrissur Service Center, located in Kerala and customer service by panasonic.I registered a complaint regarding my refrigerator, which was not functioning properly. A staff member from the service center visited my home, but was unable to identify the issue and suggested bringing the refrigerator to their service station. However, due to financial constraints, I was unable to transport the refrigerator to the service station, and instead consulted a local repair person who identified the issue as a faulty compressor. ( i never experienced this complication when i use other brands) I contacted the service center again to request a new compressor, but was informed that they could not provide one and that the compressor needed to be replaced. I agreed to transport the refrigerator to the service station to facilitate the replacement, but have been waiting for over 1+ months for a resolution. I have made multiple requests to expedite the process I understand that Panasonic's service procedures is complicated, but the delay in resolving the issue has caused me significant inconvenience. It is especially difficult to be without a functioning refrigerator during the hot climate and fasting month. I am disappointed that my repeated requests for assistance have been ignored. Current status: compressor has been received at the service station, but there has been no further update regarding the repair status. They promised i will get within 3 days ( now over 5 days they did not called )I urge you to prioritize the resolution of this issue and communicate with me promptly regarding the status of the repair. I have been a loyal customer of Panasonic and purchased the refrigerator only four months ago. However, the repeated issues and poor service have caused me significant frustration and inconvenience. I have lost confidence in the quality of Panasonic's products and service, and will not consider purchasing any Panasonic products in the future. I hope that you will take swift action to address this matter and provide a satisfactory resolution. Sincerely, Suhail Shamsudheen Register Name: Shamsudheen Complaint Reg ID: 19537822 Model No: NR - BL347/2016 Purchased Shop: Venus Digital Arcade, Chavakkad.
Panasonic India customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Panasonic India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    2014
    Pending
    0
    Resolved
    280
    Panasonic India Phone
    +91 22 2230 1952
    Panasonic India Address
    No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
    View all Panasonic India contact information