Panind — my pancard

Address:

Khammam, Andhra Pradesh, 507003

I have applied for newcard and i posted it to the address which is given while applying for the pancard and bi received a mail stating that we have received your pancard application and we are verifying your proofs and if there is any problem they told that they will contact me through my mail but it's been almost a week and i haven't received any details what should i think about this that my pancard application has been cancelled or it's in further process and they even told that if there is no problem we will further raise the ticket and will let me know to my mail id and i did not hear any information for that also.
Kindly look into this make resolve the issue as soon as possible.

Thank you.