Panind — panind- cancel my pan request and refund of money

Address:

FLAT NO 402 A WING, PRAYAG GALAXY, ADAI, 410206

Dear team,
I initiated new pan request through this portal They charged me Rs.499/-and paid amount but i cannot submitted my application in hard copy to Delhi office, as it requires some documents such as ID Proof, DOB PROOF, RESIDENTIAL ADDRESS PROOF.But unfortunately i have lost my purse which contains all my ID CARDS & ELECTION CARD, ADHAAR CARD original copy. so i am unable to submit my application in hard copy.
I sent mail so many time and every time system generated acknowledged mail received stating that will get in touch with you within next 3-4 working days and till days no any call or mail conversation received for same.
also i have contacted so many times to number given on website of PANIND [protected], but they did not received the call.
I think this is biggest fraud company in INDIA, which only receives money but not doing any kind of work.
I am sharing with you screenshot of my whatsaap chat with the above mentioned number You are requested to pls look into the matter and do the needful.