Panind — request cancellation of the pan update and process full refund

Lyju James

Website:

panind.com

I have applied for an update for pan card from this website. They charged me rs.499/-. But i found out that i can apply in nsdl and at rs.110. I have paid around rs.300/- extra. They charged me more so i want to cancel my application. And i need a refund. I have attached the google pay receipt having the upi reference id and google transaction id. I have sent them an e-mail and inquiring about cancellation and refund and i only got an automated response asking me to wait. I just need to cancel and there no option to cancel at all!

I just want to cancel my pan card update application and want a refund of the full amount i paid.

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Panind customer support has been notified about the posted complaint.

Jan 30, 2020

Updated by Lyju James Hi Team,

The refund from PANIND is yet not received.Kindly help me resolve this at the earliest.

Regards,
Lyju James

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Comments

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.

Lyju James's [Complaint's author] reply, Jan 30, 2020

Hi Team,

I was not aware of this and I haven't received the refund yet from the PANIND team.

Kindly help me if you can

Regards,
Lyju James

Lyju James

Hi Team,

The refund from PANIND is yet not received.Kindly help me resolve this at the earliest.

Regards,
Lyju James