Pantaloons Fashion & Retail — gift items not provided as per their words

Address:	Kolkata, West Bengal, 700129
Website:	www.pantaloons.com

In 2018 durgapuja, pantaloons had announced gift options for all people across west benagal/kolkata who bought stuffs of 5k or above from their any of the branches in west benagal/kolkata. The gift option was 7 pieces of borosil dinner set for 5k and above shopping. I bought clothing apparel of approx. 5400 rs and was eligible for that gift. But when i finish off my payment at their cc2 branch cash counter and finally tried to collect my gift, they denied of giving the gift as they were not having borosil dinner set anymore. The team asked some of the customers along with me to collect their gift within 5th nov. 2018 with the registered phone number which we all agreed. But when i went to their branch on 4th nov. 2018, they informed that borosil dinner set has been discontinued as gift and portico double bed sheet will be given in replace of dinner set. But when they asked me to sign on their register, they wrote dinner set has been given.in fact, the sms confirming the gift, also, confirmed of giving dinner set as a gift. What is the point of harassing the customers like this? Why do they misutilize our trust? Why would they have to be fake with their customers when they provided bedsheet in stead of dinner set, why would not they acknowledge it? This is such a horrible experience. They just tried to be on the safer side with all details proving that they have given dinner set as promised.