[Resolved] Pantaloons Fashion & Retail — left your order due to charging the bag

esha madan

from Delhi, Delhi

Address:

Aggarwal funcity mall shahdara, 110092

I went to pantaloon aggarwal fun city mall delhi 92. I shopped around 2660 but at the time of billing counter they said you have to buy carry bag which was rs. Seven. I refused to pay that amount of carry bag. I told them i will not pay for that i will leave my shopping if you will charge for that. They said to me sir its your wish.
I just want to tell you i know you are very big brand of indian market but still i buy in fresh and brands like nike levis colour plus no one is charging carry bag amount. Just think about it. You can also talk to your outlet about this. Hope you will reply me. Its very bad for me that i left my shopping there due to this reason. But your cashier's really no worries of customer. Date 25/08/2019 at 5:15

Was this information helpful?

No (0)

Yes (0)

Sep 30, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Esha,

The extra charge for the bags is in a bid to help the environment. In our endeavor towards consumer satisfaction, we do provide them the freedom to carry their own bags, so that they are not compulsorily required to spend this amount. We hope this meets your understanding and look forward to seeing you at Pantaloons soon. In case of further queries, you can call us on our toll free customer care number[protected].

Regards,
Team - Pantaloons