[Resolved]  Pantaloons Fashion & Retail — loyalty points issue

Address:

Kolkata, West Bengal, 700054

I bought a product from pantaloons south city kolkata.
I bought 2 products
Turtle tshirt -1599/-
Sf shorts -999/-
I had 2 loyalty cards one of mine and one of my friend..
On the tshirt there was total redemption of 1105 points=276/- and on the pant was 1742= 435/-
Both was gift and now the person wants to exchange both the goods due to size different. I went to pantaloons kankurgachhi as i can change the products any where.
I took a different tshirt for the same price and another pant also for the same price.
Now when i go to the bill desk they say that the amount deducted from loyalty points cannot be redeemed again and ask me to pay the ammount by cash. Now the problem is that if by simple logic i take another merchandise of same price then they just exchange it and give the new product without any surplus money... And as i redeemed my loyalty points they ask me to pay the amount deducted there in cash...
Y the hell we ould i pay about 650 more in cash for the products with same price... Please resolve this issue as they will just be delaying and 30 days would pass and then you would day that the time limit is over for exchange.. Please resolve this matter as it won't just remove me as a customer but many more after reading these review and such service...
Loyalty points are something we earn by buying product from you and now you are not being loyal back... Pls look
Thanking you
Regards