[Resolved]  Pantaloons — Shoe was not replaced in due time and cheated upon policies of shoe

Address:

Mumbai City, Maharashtra

I bought a Tresmode 3000 rupees shoes (I don't know model name). In the first use itself, the sole came off. The salesman said we can only repair and not exchange it. It was within 1 month's time. Now after 5 months of having purchased it, the same problem occurred. Now the salesman said, I am quoting his direct words, he said, "Mam, you should have exchanged it the first time instead of getting it repaired. You should have fought with the salesman that you don't want repair but a replacement. Now we cannot do anything. May be repair it if possible." He had the audacity to say you should have fought and got it exchanged/replaced. Its a complete case of cheating. And for the record, I had a 15 minute discussion asking him to simply exchange it but he refused. This is Pantaloons outlet in Phoenix Market City, Kurla, Mumbai, Maharashtra. Kindly help. I want my refund of 3000 rupees or a complete replacement or simple be allowed to buy some other footwear form same company.