Parimatch India Complaints & Reviews

While entering funds, the system suddenly gave an error and redirected me to the main page, while the money was debited from the cards!!

Dec 4, 2024

Complaint marked as Resolved

After checking, the support service manually credited the funds to my account. The problem was related to technical failures.

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The "Frequently Asked Questions" section contains incorrect information about the processing times for withdrawal requests. The actual timeframes turned out to be much longer.

Dec 4, 2024

Complaint marked as Resolved

Support explained that the data on the site was out of date. They updated the information and compensated me for the delay with a small bonus.

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The platform has incorrect match dates, which resulted in my bet on a scheduled match being a loser as the match had already finisheds!!

Dec 4, 2024

Complaint marked as Resolved

The support suggested returning the bet amount or leaving it for playing other events. As an apology, they credited a free bet.

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When replenishing the account via an electronic walet, the system wrote off the money twice, but only one payment was left on the balance. The second amount was never returned!!

Dec 4, 2024

Complaint marked as Resolved

After providing a bank statement, the money was returned within two days. Support apologized for the technical failure.

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The system often shows an incorrect balance: sometimes money disappears from the account for several hours and only then returns.

Dec 4, 2024

Complaint marked as Resolved

It turned out that this was a temporary system error. After contacting support, the balance was restored, and I was given a compensation bonus.

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Notifications about match results are delayed by several hours, which makes it impossible to quickly analyze and plan future bets..

Dec 4, 2024

Complaint marked as Resolved

After contacting support, they advised me to enable SMS notifications. Now I get results without delays.

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Live bets take so long to process that odds often change while the bet is still being confirmeds, making live play imposible..

Dec 3, 2024

Complaint marked as Resolved

I updated my browser, disabled ad blockers and the problem went away. I also started using the mobile app.

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Several times I noticed that the odds on the site change after I have already placed a bet, and the bet is acepted with other, less favorablle conditions!!!

Dec 3, 2024

Complaint marked as Resolved

After complaining, I was told that it was due to a delay in updating the data. Now I place my bets through a more stable application.

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After installing the mobile application, problems with the smartphone began, including freezing and rebooting. I suspects that the applicatiosn is not optimized!!!

Dec 3, 2024

Complaint marked as Resolved

I deleted the app and reinstalled it. After that it started working fine. Apparently, the problem was in the incompatibility of the old version

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Authorization problems: every time I try to log in to the site, the system asks me to pass the captcha test, although it often doess not work, and I cannot log in to my account!!!

Dec 3, 2024

Complaint marked as Resolved

After contacting support, they explained to me that the error was related to IP blocking. I connected a VPN, and now there are no problems.

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The platform advertises promotions with bonuses for new users, but after fulfilling the conditions, I was denied a bonus, citing “internal rules.”

Dec 3, 2024

Complaint marked as Resolved

After contacting support again, I was credited with a bonus. It turned out that there was a technical glitch and my case was not processed correctly.

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The Parimatch mobile app often crashes, especially when entering odds. This makes the betting process inconvenient, especially during live events...

Dec 3, 2024

Complaint marked as Resolved

I updated the app to the latest version and the problem went away. It turns out I just needed to keep the software up to date.

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I tried to cancel an erroneous bet a minute before the start of the match, but the system did not allow me to do this, citing technical limitations. As a result, the money was wasted!!

Dec 3, 2024

Complaint marked as Resolved

After talking to support, it turned out that cancellation is only possible in advance, and not a minute before the match. As compensation, I was offered a free bet.

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I received cashback for lost bets, but it is impossible to use it: the system gives an error when trying to apply the bonus!!!

Dec 2, 2024

Complaint marked as Resolved

After updating the system, I was able to apply the cashback without any problems.

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I tried to access the site from another devicce, but the systems constantly asks for a second login without saving the authorization data!!!

Dec 2, 2024

Complaint marked as Resolved

I reset the login settings and now I can log in without any problems.

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The site does not work notifications about the end of matches. Several times I had to check the results myself, wasting times!!!

Dec 2, 2024

Complaint marked as Resolved

I set up notifications in the app and now everything works.

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My account was temporarily blocked without notice, although I did not commit any violations. I can neither play nor withdraw funds!!!

Dec 2, 2024

Complaint marked as Resolved

After contacting the security service, the account was unblocked.

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During the live broadcast, the video completely disappeared and the site began to load with large delay!!! It was imposible to place bets in real times!!

Dec 1, 2024

Complaint marked as Resolved

Cleared the browser cache, broadcasts work again without freezing.

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I topped up my account via UPI with 25, 000 rupees, but the money was debited twice and only one transaction appeared on the balance!!

Dec 1, 2024

Complaint marked as Resolved

Support returned the excess amount to the card after three days.

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Could not activate the first deposit bonus. The terms of the promotion are met, but the system says that the bonuss is not available for my accounts!!!

Dec 1, 2024

Complaint marked as Resolved

After contacting the support chat, the bonus was activated manually

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