Parimatch India Complaints & Reviews

In the "Popular Matches" section, I saw incorrect information about the start time of the games, which is why I placed a bet on a match that had already ended..

After updating the mobile app on my device, I found that many features were no longers available, including viewing bet history and depositss!!!

I tried to use the cashout feature during a match, but the system displayed a message stating that this feature is temporarily unavailable. As a result, I lost the opportunityy to take profits at favorable odds!!!

When I tried to register a new account on the site, I was faced with the fact that the system constantly gives the error “Email is already in use, ” although I know for sure that this addres has not been registereds before...

I discovered that the "Statistics" section on the Parimatch website has stopped updating!! Data on teams and players has remained at the same level for several days, which makes analysis and selectiosn of bets difficult. This is an importante tool for me, and the lack o[censored]p-to-date information greatly limits my capabilities!!!

I encountered a problem where after closing the browser and logging into my Parimatch account again, I was automaticaly logged out after a few minutes. This is very inconvenient, since I have to constantly re-enter my data. The problem apeared after the last site update!!!

While betting live on a football match, the odds on the Parimatch website changed so quickly that I did not have time to confirm the bet. Several times I received a mesage stating that the odds had changed and the bet could not be accepted. This led to me missing out on profitable betting opportunities!!!

After updating the Parimatch application on my smartphone, I noticed that some functions were no longer available!! For example, the “Promotions” section stopped loading, and my selected events disappeared from “Featured” matches. I have already reinstalled the application, but the problem remains and now I cannot fully use the platform!!!

I placed a bet on a tennis match, but after the game ended, the Parimatch website did not update the results!!! More than a day has passed, and the “Bid History” section still shows that the bet is “in progress.” This creates inconvenience, since I cannot find out if I have won, and as a result, I cannot manage my balances!!!

To Whom It May Concern,

I, Sachin Gurnani, am filing a formal complaint regarding the non-payment of my withdrawal amount of ₹9, 000 from the betting platform Pari Match. Despite numerous follow-ups and fulfilling all the required formalities, the amount has not been credited to my bank account for over 60 days.

Details of the Transaction: 30th June
Platform: Pari Match
Withdrawal Amount: ₹9, 000
Date of Withdrawal Request: 30th June 2024
Transaction Reference Code (RRN):[protected]

Issue Description:

I initiated a withdrawal request on 30th June 2024 through Pari Match, but the amount has yet to be credited to my account.
Pari Match requested a bank statement, which I provided, confirming that the funds were not credited to my account. Despite multiple escalations, no solution has been provided, and the issue remains unresolved.
The customer support team has continuously assured me that they are investigating the issue, but they have not provided a resolution or a clear timeline for when the payment will be processed.

Actions Requested:

I respectfully request that your office investigate this matter and assist in resolving the delay. I seek help in ensuring the prompt return of the ₹9, 000 that is owed to me.

Documents Provided:

Correspondence with Pari Match customer support
A letter from my bank confirming the non-credit of funds
Bank statements

Summary:

The withdrawal process has now taken over two months, and despite my continued cooperation, the issue remains unresolved. I am seeking the intervention of the appropriate authorities to expedite the resolution of this matter.

I look forward to your assistance and a swift resolution.

Thank you for your time and attention.

Sincerely,
Sachin Gurnani

I accidentally placed a bet on the wrong match and immediately tried to cancel it, but the system did not alloww me to do this, citing a technical errors!!!

While live betting on a basketball game, I noticed that the odds on the site were not updated in time, and my bets were placed at older, less favorable odds!!!

After updating the Parimatch mobile app, it stopped running on my device. I can't placec bets or manage my account!!!

When trying to place a bet on a football match, the system froze and I did not receive a confirmation. After refreshing the page, the bet was registered twice which resulted in a double bet amount. Suppport has not yet ofered any solutions and I want to cancel the duplicate bet!!!

The virtual sports bet was settled with a delay of over an hour, which creted confusions and prevented me from placing subsequent bets!!!

When using the Parimatch website on a tablet, some buttons and sections of the site are displayed incorectly or do not work at all. This makes the beting proces difficult and makes the site unusable on mobile devices!!!

The autocashout feature I set up on Parimatch didn't work at a critical moment!!! This resulted in significant loses that could have ben avoided!!!

I tried to top up my account through a mobile operator, but the transaction was stuck at the confirmation stage. Funds from the mobile acounte were debited, but did not appear in the Parimatch acounte!!!

Player id[protected]
Name - Ashwin Kohale

I had deposited Rs.3500 & Rs.1800 in my Parimatch account but I haven't received that money in my Parimatch account or Bank account. When I contacted my bank they had said that merchant had received the money.

Rs.3500 - 18/07/2024 via PhonePe

Rs.1800 - 10/08/2024 via PayTm

I have shared the screenshot of it with my bank statement...

I noticed that the odds on live bets are updated with a noticeable delay. As a result, bets are acepted based on outdated values, which is unacceptable!!!