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Parimatch India Complaints & Reviews

pari-match.in

4.1

Updated: Feb 3, 2026

Complaints 1806

Resolved

1457

Unresolved

349

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Parimatch India reviews & complaints page 34

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I attempted to deposit $100 into my Parimatch account, but the funds did not appear in my account despite following all the instructions. I contcted customer support and provided all the necessary evidence, but the money still hasn't been credted. This has caused me frustration, given my active engagement with the casino. If the issue is not resolved, I will be forced to look for an alternative, as such treatment of customers is unacceptable. Therefore, I am appealing to the Parimatch management to resolve this situation and credit my money. I have all the necessary proof.

Jun 13, 2024

Complaint marked as Resolved

After lengthy discussions with customer support, I was able to reach an understanding with the representatives of Parimatch. As a result, my funds were credited, and I was also given 50 free spins on my bonus balance. This pleasantly surprised me, and I am satisfied that the issue was ultimately resolved.

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My Parimatch account was blocked but then reactivated. However, all my winnings disappeared, leaving only the initial deposit amount. I'm perplexed about where my winnings could have gone.

Jun 13, 2024

Complaint marked as Resolved

I express my gratitude to the customer support team for their assistance. The problem turned out to be with my browser. After clearing the cookies and cache, the correct balance started displaying on my account.

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When registering on Parimatch, I don't receive the activation code to my email. I've tried using several different addresses, but all without success. I wonder if anyone else has encountered a similar issue? Maybe using a VPN would help? Searching online hasn't provided a solution, and it seems I'm not the only one facing this problem.

Jun 12, 2024

Complaint marked as Resolved

I resolved the issue by using a different Gmail address. This time, the activation code arrived within 5 minutes, and I successfully confirmed my registration.

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Irritated by the delay in payments for several days. I created a withdrawal request the day before yesterday evening, and today is already coming to an end, but there are still no funds on my bank card. I wonder why I have to wait so long?

Jun 11, 2024

Complaint marked as Resolved

A customer support representative advised me to choose a different withdrawal option, explaining that the speed of withdrawal depends on the selected method. For example, funds may be delayed significantly when sent to cards from certain Indian banks.

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Difficulties with the interface: some elements on the Parimatch website are displayed inconveniently, and even after clearing the cache, the problem persists. Considering Parimatch’s reputation, I expected a more user-friendly and intuitive interface. I hope that the technical issues will be resolved soon.

Jun 7, 2024

Complaint marked as Resolved

After updating my browser and checking plugins and extensions, the issue with Parimatch was resolved. Now I can use the service without any problems. It turns out the problem was on my end, and I’m grateful to Parimatch for assisting in resolving this matter.

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Encountering issues with the interface on the Parimatch website, I was disappointed by some inconveniences even after attempting to clear the cache. Considering the global recognition of this platform, I expected a smoother and more intuitive user experience. I hope that the technical glitches will be addressed soon, providing users with a more comfortable and seamless interaction with the website.

Jun 7, 2024

Complaint marked as Resolved

After updating my browser and checking the relevance of plugins and extensions, the issue on the Parimatch website was successfully resolved. Now, my user experience has become much smoother and flawless. I discovered that the problem was on my end, and I express my gratitude to Parimatch for their support and assistance in resolving this issue.

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For a long time, I've been using Parimatch's services, but when I tried to withdraw funds, they seemed to vanish, not appearing on my card or in my account. This raises serious questions about the reliability and functioning of Parimatch. I hope that such issues will be resolved promptly, and I can trust this company's services again.

Jun 7, 2024

Complaint marked as Resolved

So many days for processing a deposit seem like an excessively long period in modern times. However, one thing is comforting — despite this, the money did eventually come through, and now I can actively use my funds again for betting. I hope that in the future, the deposit processing will become more efficient, ensuring a more comfortable experience.

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A week-long delay in depositing funds into Parimatch is concerning for me. I noticed that other users are also facing similar issues, which further undermines my trust in the service. It woud be beneficial if Parimatch took steps to address these ongoing issues

Jun 4, 2024

Complaint marked as Resolved

How great it is that my deposit has finally reflected in my account! These are wonderful news, and I am very glad that the delay has been successfully resolved. Such actions significantly enhance the user experience of this platform, making it more enjoyable and reliable. I sincerely hope that similar incidents will be avoided in the future.

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Some of the odds in Parimatch turned out to be lower than I expected, and finding bonuses became challenging. Delays in depositing funds and canceled bets due to errors seriously affected my impression of the platform.

Jun 4, 2024

Complaint marked as Resolved

After conducting a comparative analysis of the odds in several applications, including Parimatch, I found out that they are not only not lower but even higher. This is a significant advantage for users and can attract new customers.

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Recently, I deposited 7, 500 rupees into my account, but this amount is not showing up. This is causing serious concern as it's crucial for me to access the deposited funds. I expect an official response from Parimatch regarding this issue and hope for a quick resolution. Please address the situation as soon as possible and return the money to my account so I can continue using the services without unnecessary stress.

Jun 4, 2024

Complaint marked as Resolved

After communicating with customer support, I was assured that they would help resolve the situation. A few hours later, I received a notification that the funds had been credited. Now that the money has been deposited into my account, I am ready to start placing bets. I hope that no issues will arise in the future and everything will proceed smoothly.

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Parimatch, I still haven't received my money into my account. Regardless of the amount, I am not willing to risk losing funds due to transfer issues. I request a refund as several days have passed, and such a situation is highly unacceptable. I expect a prompt resolution to this issue and hope for your understanding.

Jun 3, 2024

Complaint marked as Resolved

I detailed the situation in the support chat and provided all the necessary information. They assured me that they would investigate and resolve the issue. Within a day, the money was returned to my account. I recommend that you also contact the support chat for a quick resolution to your problem. It's an effective way to seek assistance and expedite the problem-solving process.

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I made an attempt to recharge my account to the tune of Rs. 20, 000 using my bank card but the money was not reflected in my balance despite following all the instructions. After getting no response from the support team, I approached here hoping for help.

May 31, 2024

Complaint marked as Resolved

After my appeal, the customer support staff contacted me and requested additional information such as the date and amount of the payment, as well as my bank card number. They also asked me to provide a document confirming my identity. After I provided this information, the funds were instantly credited to my account without any delays.

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The casino is a user-friendly platform with a variety of games from well-known providers, and the website design makes the user experience even more enjoyable. However, my current withdrawal problem made me doubtful. Parimatch support assured me that my money would be sent once the request was processed. However, after 24 hours had passed, there was still no response. This has caused me anxiety and frustration.

May 28, 2024

Complaint marked as Resolved

Two days later I received a contact from the Parimatch finance department staff. They informed me that the reason for the delay was an error in the details of my bank card, which was no longer valid. By creating a new withdrawal request with the correct card details, I quickly solved the problem. Now I am convinced of the professionalism and attentiveness of the Parimatch team.

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I created a new account as I couldn't remember the password from the old one. After winning a small amount of money, I requested a withdrawal. However, on withdrawal I only received my original deposit and the winnings disappeared. Unlike me, my wife has as many as 3 accounts from which she successfully withdraws her winnings. Why are my accounts blocked along with my winnings, but hers are not?

May 28, 2024

Complaint marked as Resolved

After contacting the support service, I was explained that according to the company's rules, only one account is allowed to be registered for each family member. I was allowed to withdraw the amount of my deposits, but the winnings were canceled due to violation of the rules. This experience taught me to be more attentive to the terms and conditions of using the service.

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I have had some questions regarding the speed of withdrawals. I have been regularly withdrawing large sums every month for the last year, and I noticed that the waiting time is different every time. Sometimes it takes only 1 hour and sometimes I have to wait for 10 days. Despite my inquiries to the support team, I still have not been given an intelligible answer to this issue. I would appreciate a clearer explanation as to why there are such differences in withdrawal times.

May 28, 2024

Complaint marked as Resolved

After my appeal, the support team contacted me. They advised me to use another bank's card to withdraw the funds. This time the money was withdrawn in less than 24 hours. It seems that the problem was really on my bank's side, and changing the card helped to speed up the withdrawal process.

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While I was playing with Parimatch not the first time, everything went smoothly, though with small winnings. But today something strange happened! I was placing bets, but when I refreshed the page, they just disappeared! I guess at least the money wasn't deducted from the balance. I can't believe that such a well known bookmaker is having such problems! Looks like I will have to look for alternatives as I can't play with such a service anymore.

May 28, 2024

Complaint marked as Resolved

After some research, I found recommendations on the internet on how to fix such problems. One of the tips was to update your browser to the latest version and clear cookies. I followed these recommendations and to my surprise it worked! Now my bids are displayed in my personal account as soon as they are placed.

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Hi Parimatch,

I can't believe you are telling me that I have indulged in any form of fraudulent activity even after verifying my account multiple times through zoom meeting or maybe this is a way for you guys to take out our hard earned money from your app. This is the worst app who knowingly withdrew 27 lakhs approximately from their customer's account by blaming them with a false reason. If you do not have that much money to pay your customer then, please stop advertising your app and stop fooling people asap.
For your knowledge, I have already initiated a request to file a case against PariMatch, the worst app, so I request you to please forward this mail to your supervisor or whoever you think deserves it.

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After I made a deposit to my account, I found out that the funds had not arrived. For two days I actively communicated in Parimatch support chat and provided all possible proof of payment. However, despite this, I was constantly asked to provide additional documents. In the end, I was informed that my deposit was made below the minimum amount and then simply closed the chat. After that, I continued to communicate with technical support for a whole day, providing all the evidence and screenshots of bank statements, but the staff simply stopped responding to my appeals. As a result, I decided to use the services of other bookmakers.

May 28, 2024

Complaint marked as Resolved

Shortly after that I received an email from a Parimatch representative who explained the situation to me. It turned out that my bank had split the payment into two parts, which resulted in the deposit amount being lower than the minimum required. After I contacted the bank support and explained the situation, the money was immediately credited to my account. I now understand the reason for the delay and am grateful for the help in resolving this issue.

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I have been struggling with the verification process on the Parimatch website for five days now. Despite the fact that I have sent all the required documents, the support informs me that the information is insufficient to complete the verification. This is preventing me from withdrawing my winnings and I am starting to feel tired of this situation. Any advice on how to resolve this issue would be appreciated.

May 28, 2024

Complaint marked as Resolved

Was able to complete the verification after I uploaded my driver's license photo. It turned out that the reason for the delay was a worn face photo in my passport. Now I can safely use the service.

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I have been playing at Parimatch for a long time and have never faced withdrawal fees. However, the last time I withdrew my winnings I was charged a commission of 3500 rupees, citing income tax. This surprised me as there were no such commissions earlier. I am surprised and disappointed as I have not observed such phenomenon with other bookmakers.

May 28, 2024

Complaint marked as Resolved

I would like to add to my previous review. After publishing my complaint, Parimatch representatives contacted me and helped me to sort out the situation. It turned out that my bank account had a negative balance and the commission was taken by the bank to cover the interest on the loan. I apologize for the accusations against Parimatch and thank you for the prompt resolution of the problem.

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