Parimatch India Complaints & Reviews

I can't log in to my Parimatch account. I get an error that I entered the wrong login or password for my account. But I am sure that I am entering the correct data. Unfortunately, I have quite a large amount of money on my account that I would like to withdraw, but losing access to my account leaves me without my money. I don't know what I should do next and I definitely need help.

Parimatch is refusing my withdrawal request. They request my transaction history of my bank account. I have transactions that third parties should not know about. Why should I send my transaction history? I've sent all the necessary documents. But I haven't received any money in my balance yet. I have Rs 7000 in my account now which I can't withdraw.

Be careful before you start working with this casino. If you have a problem with withdrawing your winnings or depositing, your request will not be answered until a month later at the earliest. The customer service and technical support is not professional and is in a very bad situation in terms of ethical communication. I am unhappy that the technical support team never solved my problem.

I have a suspicion that Parimatch are manipulating the slots. This has happened since I started making frequent deposits. I am sure you can no longer win after depositing large amounts to your balance. One time the game froze up. The second time the game didn't even want to start. This caused me to stop winning and it became disgusting. After that I decided to withdraw the remaining capital, but my withdrawal request was rejected. This is lawlessness and lawlessness.

They are not interested in customer problems. I deposited money to my balance this morning and it is still not credited to my account. What kind of app is this where you can't deposit without problems. I have written several emails to the support team, tried to contact them but there is no response from their side. Worst experience.

Today I made one payment of 20k Indian rupees through Crypto, but it is still not reflected in my gaming account. Checked the bank statement - everything went through successfully. No one is responding to the mail.
Screenshots have already been sent to tech support email address. Now I feel insulted and humiliated.

They allow you to deposit money but then reject your withdrawal request.
It's been a week and they are not responding properly. They say if I write to them every day they will lock my account.
They just say they are still checking my documents. But I sent all my documents a month ago.

The app does not allow you to cancel a match. The match was interrupted due to terrible weather, but I didn't get my bet amount back. I will publish this review everywhere until the Parimatch customer support team refunds me for this unfortunate error!

How long does it take for customer support to solve my problem? I am trying to disable 2FA dual authentication because I lost my cell phone with the phone number I used to register on Parimatch website. Sent several emails with my account details. No response. It seems that I have to wait forever. I still can't log in to my account and even more so I can't withdraw my money. This is very tedious.

I made a large number of deposits on the site, but 2 deposits went missing. This money has not been refunded to me, or even transferred to my account. When I contact support, I get an automatic reply that the money will be credited to my balance soon. I don't trust anyone anymore, especially Parimatch support.

It's been 3 days since I submitted my withdrawal request and it still hasn't been processed. When I try to contact support, they suggested sending an email to their email address detailing my problem. I have written to them 4 times but still no response from them. When I write again to support, they send a template message that specialists are dealing with my problem, I need to be patient. But it's been 2 days since these specialists are working on the problem. They can't even process a small amount for withdrawal.

I don't like the Parimatch app. There is a lot o[censored]nnecessary information, the design is uninformative, the font is too small, sometimes there are hang-ups. It is much more convenient to place bets on the site itself. But the problem is that I have little free time and it was convenient for me to make bets from my phone on the way to or from work. Please do something with the application to make it convenient to use.

I have initiated withdrawal on 19th february2024 but time frame s passed yet I didn't received amount yet

Not sure why but I am facing huge issued with pari match earlier there were no issue I am using pari match from long time

Reply from pari match

After checking with our payment support, we would like to inform you that the withdrawal was been credited to your bank account successfully, please contact your bank and provide them with the following UTR numbers so as they can ghelp you track the transaction. UTR[protected].
UTR[protected].

Reply for State bank of india - my bank account

Dear sir/madam
As per UTR number that you have mentioned in mail is regarding of amount Rs.395/- and it was credited to Paytm account.Please find the attachment.

This is refund issue

I have made a transaction of 5000 on 17th february which is declined and refund is promised by 1 working day it's been 32 days now still I haven't got any refund nothing at all

After many days of no response from Parimatch support, I finally got an answer about the profile verification on the site. They told me to send my identity documents again, but with a different background and angle. They also told me that the photos should not be cropped and all data on the documents should be visible and legible on the photos.
I complied fully with these requirements and sent them the documents needed to verify the...

I don't think I deserve such poor service in my life. I've been trying to withdraw my winnings for months now with no luck. Whoever answers my chat messages is horribly stupid and when you are about to get a reply, they send a generated reply and don't reply again. I've also tried chatting in chat, but no one ever responds... Every time I try to withdraw money, they reject it... I'm starting to think this site is not really honest.

It's already the 9th day my deposit is not credited. I sent all the proofs of deposit in BTC. There were 3 deposits made, two of them were credited, but the largest one is not credited.
Support completely ignored me for the last 5 days, then replied to me with "Sorry for the backlog" and then no updates.
Then I was informed that BTC deposits can take more than one week to be credited! I am not happy with the terms and conditions of this casino.

One of the worst customer service among casinos. I deposited money to my balance but it was not credited to my account even after many hours. I wrote to customer support several times and each time they asked for some new information and the response was very superficial. I spent a lot of time communicating with the support staff, but I never saw my money in the payment balance of my account. I expect to be helped at least on this site.

I registered on Parimatch 8 months ago. I bet on cricket. I win or lose, but everything goes smoothly. But one day I funded my account through Parimatch mobile app. The account shows the added money, but it can't be used because my account now has a status of "Verification Required".
I contacted customer support and provided the documents as required, but they told me that they need a document from the bank confirming that I am the owner of the account. The problem is that the bank has not been able to give me this document for 2 weeks now, so my money is still in my Parimatch account. After that I have very bad impressions of this casino.

I always thought the negative reviews weren't true, but it finally happened to me. I tried to withdraw my winnings but they nullified my efforts. I sent all my documents to Parimatch security. They are still not giving back my hard earned money. I will definitely find a way to contact the owners of this casino and I will tell them the whole truth about how customers are treated here!

I got banned because my account name didn't match my personal information from my documents. I just made a deposit and 5 minutes later I was banned. The support agent who helped me was quite rude. He said I was banned because of a gambling addiction.
Still waiting for my account to be reactivated with the money that is in my account. I am willing to change the name on my account to my real name. Just give me my money back.