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Parimatch India Complaints & Reviews

4.1
Updated: Feb 3, 2026
Complaints 1806
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1457
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Parimatch India reviews & complaints page 42

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Nomad_Soul
Mar 30, 2024
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Parimatch saying that my account will be blocked.

I have been using my account for years and I have put a lot of money into my bets. When all of a sudden I won some bets, making good money, I received an email from Parimatch saying that my account will be blocked. I can't even understand why I will get such a punishment. I didn't expect this from such a well known company....
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Galvin91
from Babina, Uttar Pradesh
Mar 30, 2024
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I registered an account, placed my first bet, and then received an email from the casino's customer support stating that they no longer wanted to do business with me. They can't or won't give a reason for such a strange decision. This came as a shock to me, I have not encountered anything like this before, although I have worked with a lot of casinos and betting companies.
Apr 1, 2024
Complaint marked as Resolved 
A customer service employee wrote to me and explained why my account was blocked. It turned out that the Parimatch website prohibits the use of automated programs that can place bets for the player. I found these programs on the Internet and did not know that they were banned. The most frustrating thing is that these programs did not help me win, and my account was blocked for unfair play. There are no remarks to Parimatch company, they are doing the right thing to monitor the fairness of the gambling process.
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    BobiBoba
    from Kabi Longstok, Sikkim
    Mar 30, 2024
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    Horrible company. I made a deposit and now Parimatch is denying it. All that their help shows is that they suggested I contact my bank. I have contacted my bank but the support rep assures me that Parimatch have taken my money. The bank can't help me in any way as I voluntarily topped up my gaming account balance. Now I do not understand what I should do next and where to turn. I hope that the casino support will contact me and help to settle this situation. Otherwise I will have to go to the main office of the company.
    Apr 1, 2024
    Complaint marked as Resolved 
    Just as I thought, the support agents rushed to help me and that's not sarcasm. The transaction was found manually, the money was deposited, they gave 1000 rupees as bonus which I can use for betting.
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      Dozes
      from Jaburna, Uttar Pradesh
      Mar 29, 2024
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      Can't log in to my account, not even to the start page of the site. Error code 403. Can't contact customer service, I get an automated response to an email. Overall, it feels like I've been scammed. And the worst part is that I have money in my account. Very suspicious company.
      Apr 1, 2024
      Complaint marked as Resolved 
      The problem was the VPN I was using. I didn't know that the Parimatch site opens only when accessed from Indian IPs. I disabled the VPN and the site started to open as before. I didn't know about this peculiarity, but I'm glad that the problem was solved even by myself.
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        Midnight_Dancer
        Mar 29, 2024
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        I have been working with Parimatch since 2019. I had quite a positive experience: I could lose, but, in general, at the end of each month I came out in a small plus. But yesterday my account was blocked without any reason. Besides that, I had some money left on my account, which I won't be able to withdraw now. It is a small amount of money for me and I am ready to accept that I will not be able to get it. But my impression of Parimatch is now extremely negative, I have no trust in this company. Thank you, Parimatch, for the years of cooperation.
        Apr 1, 2024
        Complaint marked as Resolved 
        I didn't expect this, but the director of the support department wrote to me immediately and said that he would personally look into my problem. He pointed out the reason for blocking my account, which I agreed with. After a pleasant conversation my account was blocked, and I for my part promised not to violate the rules of the site again. Thank you for valuing your loyal customers.
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          Govind Randhawa
          Mar 29, 2024
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          I would like to share my impression about cooperation with Parimatch Casino. I am quite an experienced player who has worked with a lot of casinos: from the most famous to small casinos. Recently, I had a Parimatch problem that they were never able to resolve. I won 20, 000 rupees by placing a bet on Mumbai Indians to win. I won. But my winnings never showed up on my balance. Talking to the support has not helped, they tell me that my bet is not shown in their system and that they are ready to refund me my money that I spent on the bet. But I want to get the amount of my winnings, not the money I spent on the bet!
          Apr 1, 2024
          Complaint marked as Resolved 
          As it turned out, the support staff read all the reviews posted on this site. It took half an hour, but after a long communication the support agent decided to credit the money for the winning bet to my balance.
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            Hayi
            Mar 29, 2024
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            The loading speed of the site is just unrealistically slow. Sometimes games just freeze. And sometimes I have to wait for 10 minutes to open the game I need! This behavior of the site very much spoils the overall impression of the casino. It will be easiest for me to go to a competitor, so that I will not use such difficulties during the game. Good luck, Parimatch.
            Apr 1, 2024
            Complaint marked as Resolved 
            Parimatch staff connected to my computer via Team Viewer to help. Alas, a large number of VPN programs were found on my computer. Because of the active VPN, my internet speed was too slow, which caused the Parimatch website to work intermittently. The customer support staff gave me some more tips on how to speed up my computer, after which we said goodbye to each other. My impression of the support was very positive.
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              Dattachaudhuri
              from Abhayapuri, Assam
              Mar 28, 2024
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              I got all my accounts blocked

              Hi. I will share my problem with everyone. At first I had one account on Parimatch site. But then I created a lot of accounts in order to test some strategies on different slots. I played like that for a long time until yesterday. Yesterday all my 8 accounts were deleted with no possibility of recovery. Along with the accounts the funds were also blocked, which is about $4000 in total. I believe that during my cooperation with Parimatch I...
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              Amish Bhattacharya
              Mar 28, 2024
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              Good afternoon. My account has been blocked. The reason for the blocking, which is indicated when logging into the account "Suspicious activity was detected on your account. Parimatch pays great attention to the safety of players, so your account has been suspended." But I didn't pass my account data to third parties. I just logged into my Parimatch account from my computer, which is located in the university library. Perhaps the blocking is due to the fact that this computer is used by many people?
              Apr 1, 2024
              Complaint marked as Resolved 
              Indeed, as I thought, the problem was due to the fact that too many Parimatch accounts were registered from my university IP. For this reason, the system added this ip to the blacklist. After talking to a support person, my account was unblocked. Now I can log into my account from my university IP address. They also apologized to me and assured me that the security system is designed to increase the level of security and privacy of players, but false positives are still possible in such situations.
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                Ugoo
                from Raghunathpur, Bihar
                Mar 28, 2024
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                I can't log in to my Parimatch account. I get an error that I entered the wrong login or password for my account. But I am sure that I am entering the correct data. Unfortunately, I have quite a large amount of money on my account that I would like to withdraw, but losing access to my account leaves me without my money. I don't know what I should do next and I definitely need help.
                Apr 1, 2024
                Complaint marked as Resolved 
                The help didn't take long to arrive. A support employee wrote to me quite quickly and helped me restore access to my page on the Parimatch website. Thank you for your help!
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                  another one
                  Mar 28, 2024
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                  Parimatch is refusing my withdrawal request. They request my transaction history of my bank account. I have transactions that third parties should not know about. Why should I send my transaction history? I've sent all the necessary documents. But I haven't received any money in my balance yet. I have Rs 7000 in my account now which I can't withdraw.
                  Mar 28, 2024
                  Complaint marked as Resolved 
                  The support agent assured me that my data, including screenshots, would not be transferred anywhere and was only needed to make sure that I was the real owner of my account and my bank card. I was also allowed to block out other transactions from the screenshots of my bank statement, and to show only the transaction related to my deposit on Parimatch.
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                    Buoa
                    from Faridabad, Haryana
                    Mar 28, 2024
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                    Be careful before you start working with this casino. If you have a problem with withdrawing your winnings or depositing, your request will not be answered until a month later at the earliest. The customer service and technical support is not professional and is in a very bad situation in terms of ethical communication. I am unhappy that the technical support team never solved my problem.
                    Mar 28, 2024
                    Complaint marked as Resolved 
                    My problem was fixed after all. Probably after I left this review. About the ethics of communication: I was assured that the support agent who consulted me was interviewed and promised that such situations will not happen again. I was also given 30 freespins to compensate for the inconvenience caused to me. Unexpected, but nice.
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                      Saurabhshan
                      from Babai, Madhya Pradesh
                      Mar 27, 2024
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                      I have a suspicion that Parimatch are manipulating the slots. This has happened since I started making frequent deposits. I am sure you can no longer win after depositing large amounts to your balance. One time the game froze up. The second time the game didn't even want to start. This caused me to stop winning and it became disgusting. After that I decided to withdraw the remaining capital, but my withdrawal request was rejected. This is lawlessness and lawlessness.
                      Mar 28, 2024
                      Complaint marked as Resolved 
                      When I contacted support, they advised me to use a different browser and to clear cache and cookies so that the games would stop freezing. These tips helped. But the withdrawal of funds was canceled, because at the time of withdrawal I had a lot of active bets. I was advised to create a new request after I had no active bets. As it turned out, it helped.
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                        Man from the Moon
                        Mar 27, 2024
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                        They are not interested in customer problems. I deposited money to my balance this morning and it is still not credited to my account. What kind of app is this where you can't deposit without problems. I have written several emails to the support team, tried to contact them but there is no response from their side. Worst experience.
                        Mar 28, 2024
                        Complaint marked as Resolved 
                        Parimatch support wrote to me and reassured me that such cases happen and that money is not always instantly credited to the account balance. And that a lot depends on the payment method chosen by the client. They asked me to wait another 24 hours. I waited - the money was credited to my account even earlier than 24 hours.
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                          seknidoks
                          from Babina, Uttar Pradesh
                          Mar 27, 2024
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                          Today I made one payment of 20k Indian rupees through Crypto, but it is still not reflected in my gaming account. Checked the bank statement - everything went through successfully. No one is responding to the mail.
                          Screenshots have already been sent to tech support email address. Now I feel insulted and humiliated.
                          Mar 28, 2024
                          Complaint marked as Resolved 
                          I had to send a few more letters to the technical support e-mail listed on the site. After that they contacted me, found the transaction in CRM, and then my money was added to my balance.
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                            Robedoor
                            Mar 27, 2024
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                            They allow you to deposit money but then reject your withdrawal request.
                            It's been a week and they are not responding properly. They say if I write to them every day they will lock my account.
                            They just say they are still checking my documents. But I sent all my documents a month ago.
                            Mar 28, 2024
                            Complaint marked as Resolved 
                            Finally my profile was verified and the money was withdrawn in full. So we can conclude that if you constantly pay attention to your problem, then this problem will be paid attention to. Parimatch support did help, but next time I expect faster help.
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                              Litas
                              Mar 26, 2024
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                              The app does not allow you to cancel a match. The match was interrupted due to terrible weather, but I didn't get my bet amount back. I will publish this review everywhere until the Parimatch customer support team refunds me for this unfortunate error!
                              Mar 28, 2024
                              Complaint marked as Resolved 
                              Parimatch team wrote me that the money for that bet will be refunded within 7 days. It's a pity that they didn't offer me such a solution right away. So Parimatch still has a lot of work to do to avoid such mistakes in the future.
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                                no username
                                Mar 26, 2024
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                                How long does it take for customer support to solve my problem? I am trying to disable 2FA dual authentication because I lost my cell phone with the phone number I used to register on Parimatch website. Sent several emails with my account details. No response. It seems that I have to wait forever. I still can't log in to my account and even more so I can't withdraw my money. This is very tedious.
                                Mar 28, 2024
                                Complaint marked as Resolved 
                                It's a funny coincidence, but almost immediately after I left this review, I finally got a reply from Parimatch. Double authentication was disabled for my account so I could change the phone number listed in my profile. Thanks to the support that I didn't lose access to my account permanently after all.
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                                  Abhi Iqee
                                  Mar 26, 2024
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                                  I made a large number of deposits on the site, but 2 deposits went missing. This money has not been refunded to me, or even transferred to my account. When I contact support, I get an automatic reply that the money will be credited to my balance soon. I don't trust anyone anymore, especially Parimatch support.
                                  Mar 28, 2024
                                  Complaint marked as Resolved 
                                  My colleagues at work advised me to email Parimatch to get my problem solved faster. I took their advice and wrote. Indeed, I was contacted almost immediately, replying to my email. In 20 minutes both deposits were displayed on my balance.
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                                    Bhima Devdhar
                                    from Babar Pur, Delhi
                                    Mar 26, 2024
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                                    It's been 3 days since I submitted my withdrawal request and it still hasn't been processed. When I try to contact support, they suggested sending an email to their email address detailing my problem. I have written to them 4 times but still no response from them. When I write again to support, they send a template message that specialists are dealing with my problem, I need to be patient. But it's been 2 days since these specialists are working on the problem. They can't even process a small amount for withdrawal.
                                    Mar 28, 2024
                                    Complaint marked as Resolved 
                                    Still managed to find a solution. I didn't like how long I had to wait, but the finance department of the company did approve my withdrawal request. I hope I won't have to wait so long again for my problem to be solved.
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