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Parimatch India Complaints & Reviews

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Updated: Nov 14, 2025
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Parimatch India reviews & complaints page 43

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G
grarapure
Mar 18, 2024
Mar 21, 2024
This thread was updated on Mar 21, 2024
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I request you to finally give me my money back already!

Parimatch, please confirm my withdrawal or refund the funds back to my playing account, I request you very much. It has been 3 weeks since I placed a withdrawal request for Rs 21000. The money has been debited but not credited to my bank account. I request you to finally give me my money back already! I will never play at your casino again....
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Ajuw
from Machhti, Uttar Pradesh
Mar 18, 2024
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I used to be a regular client of Parimatch, but at some point I was asked for documents for verification.
I sent photos of my documents, including my passport. For some reason, I received a reply that my documents were not authentic. Although I used the same photos to go through verification on other reputed sites.
Although everything was fine for about a year, they just blocked my winnings and still no response.
I think the problem is that they just don't want to pay out my winnings. Overall, would not recommend to anyone. Total disappointment.
Mar 21, 2024
Complaint marked as Resolved 
As it turns out, it was my fault. My passport had expired, but I didn't know about it. I took a photo of my driver's license and sent it to Parimatch - in the morning the verification was successfully passed.
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    Zoiberg
    from Aadityana, Gujarat
    Mar 18, 2024
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    The verification team has not responded to messages for a week now. This is too disappointing, as I was planning to get my winnings on my card today to buy a gift for my wife for our wedding anniversary. And without going through verification I can't withdraw my money. I will never rely on Parimatch again. Thanks to the support team my holiday is ruined.
    Mar 21, 2024
    Complaint marked as Resolved 
    I was contacted by a support staff member via email and offered to choose any other available option for faster withdrawal from my account.
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      Dhani Barvadekar
      from Nabha, Punjab
      Mar 18, 2024
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      I made a payment but the money was not credited to my account, I wrote many emails to the Parimatch team and they promised that the responsible specialist is already working on my problem. I don't know how many days these specialists are working on solving my problem, but I'm already tired of waiting. Worst app and worst customer service.
      Deposit amount: Rs. 37, 000.
      Mar 21, 2024
      Complaint marked as Resolved 
      I can't explain what the problem was, but I tried to deposit another Rs 5, 000 into my balance. This time both the Rs. 5, 000 and the Rs. 37, 000 that I had tried to deposit earlier were credited.
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        Enah
        from Vadakara, Kerala
        Mar 18, 2024
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        One of the most dishonest casinos I have ever seen. I deposited 15, 000 Indian rupees on my deposit but even after 24 hours I still haven't received my money in my gaming account. Support tells me every time that the experts are working on my problem. There is no normal technical support and neither is there any solution to my problem. I am also going to publish a Facebook post and ask the relevant authorities to revoke your casino license.
        Mar 21, 2024
        Complaint marked as Resolved 
        Parimatch is very lucky that my money finally arrived to my account. But if the same thing happens again next time, I will not stand for it.
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          Ishwara
          from Yadgir, Karnataka
          Mar 16, 2024
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          Terrible service. I created an account with Parimatch and added some funds to my account. I placed a bet on some basketball sporting events and won. Then I tried to withdraw my money. I was asked to email some documents to the verification department and I did so. Since I emailed the security department, I have not received any response, not even an automated message that the email I sent was received by them. My money has been left in your casino and I want to retrieve it. Please allow me to withdraw my funds.
          Mar 18, 2024
          Complaint marked as Resolved 
          I checked my spam folder and found there a large number of messages from the support team. Today my account is verified and I can withdraw money from my account without restrictions.
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            Robotix
            from Talaja, Gujarat
            Mar 16, 2024
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            I deposited Rs. 6200 a month ago but still nothing has been credited to my account. I wrote to customer support and they created a ticket describing my problem.
            My ticket says, "Your request is being processed by our experts. As soon as we receive any information, we will inform you immediately. We apologize for the inconvenience".
            I don't understand why my deposit is delayed for more than a month? I want to hear an explanation from the management of Parimatch.
            Mar 18, 2024
            Complaint marked as Resolved 
            I don't know if it is related to the fact that I left this review or not, but the money was credited. I hope there will be no such errors with the next withdrawal requests.
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              Nakshatra Kashyap
              Mar 16, 2024
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              I am a Parimatch player for a long time now. But today I decided to deposit Rs 15000 in my account. I mistakenly entered wrong account id while depositing. I immediately contacted Parimatch customer support.
              They reassured me and told me that the support agent will reject my recharge request.
              An hour later the support agent rejected my old request. I'm trying to top up my account again, but I get an error that such an ID doesn't exist!
              So how is this possible? Does someone besides me have access to my account?
              The payment date is 06.03.2024 and the transaction time is 22:21. Please help me find my transaction.
              Mar 18, 2024
              Complaint marked as Resolved 
              I got help from the Support team of Parimatch. The money was credited to my account. But now it is better to double check your ID when depositing, because otherwise you can be left without money, and your money will be credited to someone else's account.
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                Bajpeyi
                from Habibpur, Bihar
                Mar 16, 2024
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                This is some kind of misunderstanding. There are methods of depositing money, which at the same time are not available for withdrawal. That is, you can use this payment method to deposit money, but you will not be able to withdraw your winnings to it. Such a clever trick allows casinos to force their players to keep their money on the platform without being able to withdraw it in a convenient way. Please stay away from such casinos.
                Mar 18, 2024
                Complaint marked as Resolved 
                As it turned out, the payment system I used to make my deposit is not available for receiving money in India. It's a pity it's not written about it on the Parimatch website.
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                  Octopusz
                  from Gairkata, West Bengal
                  Mar 16, 2024
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                  Yesterday morning a person who introduced himself as a Parimatch support person wrote to my email. I was told that Parimatch is currently running a promotion, according to which if I deposit at least 41, 000 rupees by the end of the day, I will get a bonus equal to the amount of my deposit. I was also sent a QR code which took me to the payment system page where I deposited Rs 62, 000 (which was my last money). Since then the money has not appeared on my balance. I wrote to support, whose contacts I found on Parimatch's website, but they told me that Parimatch had no stock and that no one from the company had contacted me. Now I don't know what to do, and I don't understand when the money will arrive to my account.
                  Mar 18, 2024
                  Complaint marked as Resolved 
                  It was horrible, but as it turned out, I was dealing with scammers. Accordingly, the money was sent to the scammers. Unfortunately, I won't be able to get my money back, although the real Parimatch support agents advised me to contact law enforcement. Perhaps I will do so, but from now on it will be hard for me to trust people. And this is a lesson for all players: be more vigilant and careful, as there are many dishonest people who will do everything possible to enrich themselves at your expense.
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                    Ruldu
                    from Nadbai, Rajasthan
                    Mar 14, 2024
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                    My advice is to be careful

                    I registered an account on this site today. I went through email confirmation, then phone number, then I uploaded my documents to go through verification, but just after placing my first bet of Rs 2000 (bet was a losing bet), they penalized me and reduced the odds on all odds on cricket.
                    It turns out that the penalty was received without any reason. What else to expect. My advice is to be careful with this site and take care in advance...
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                    bswagking99
                    Mar 14, 2024
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                    Parimatch has repeatedly cancelled my withdrawal requests stating maintenance issue no matter what type I used. I tried bank transfer option and I tried AstroPay option but they keep denying my request and not stating anything except try again later for over a month now. They accept my deposit but deny my withdrawal, I won a sum of over 1.7 lakh rupees they are holding hostage
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                      Uyoh
                      Mar 14, 2024
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                      They are scammers! I tried to deposit $120 to my balance, but the money was not credited to my account even though I did everything according to their instructions! I wrote to Parimatch tech support and sent all the proof, but the money was still not credited. I have bet thousands of dollars, but if my problem is not solved now, I will definitely look for a replacement for this casino, because I will never accept such an attitude to myself. I am contacting Parimatch management and asking them to credit my money to my balance. I have done everything right. I have all the evidence that you are not able to refute.
                      Mar 18, 2024
                      Complaint marked as Resolved 
                      After a long time of communication with support, I managed to find common ground with them. As a result, the money was credited and 50 freespins were added to the bonus balance. Way to go!
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                        Ruldu Acharekar
                        from Taj Pul, Delhi
                        Mar 14, 2024
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                        I don't like that Parimatch has so few games from Spribe provider. Because of this I have to play at other casinos where these games have always been available. Many times I wrote to support Parimatch, but I was told that the games will be added soon. For now I have to settle for Plinko and Aviator. It's a shame, because I really like Parimatch casino, I like the speed of withdrawals, I like that they often give freespins and bonus money.
                        Mar 18, 2024
                        Complaint marked as Resolved 
                        It was enough to write this review that the next day the missing games from Spribe were added to the catalog. Thank you very much, Parimatch, for listening and hearing your customers.
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                          gonaflud
                          Mar 14, 2024
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                          HI. I tried to make a deposit of Rs 16 500. At first the payment failed because I entered my bank card details incorrectly. During the second attempt I did not receive SMS with confirmation code. After the third attempt, the money was charged from my card but I received some error notification that my payment could not be verified. The money still hasn't appeared on my account balance. I don't know what could be the reason, because I'm sure I set the correct limit on my card, I also entered all the card details without errors. Please contact me and help me with my problem.
                          Mar 18, 2024
                          Complaint marked as Resolved 
                          Hi. Parimatch support advised me to use a bank card from another bank. I followed the advice and I managed to deposit money. But what was really the problem, I never understood.
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                            SodaLuv
                            from Delhi, Delhi
                            Mar 14, 2024
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                            Tried to deposit Rs 20, 000 into my account using my card but the money has not been credited to my balance even though I have done everything correctly. Contacted support but no response. I am writing here as I expect the support staff to see my problem and help me.
                            Mar 18, 2024
                            Complaint marked as Resolved 
                            The customer support staff contacted me and asked me to provide them with more detailed information in the form of the date and amount of the payment, the number of the bank card from which I tried to deposit, and also asked me to provide a document confirming my identity. After these actions the money was instantly credited to my account without any delays.
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                              Evey
                              Mar 13, 2024
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                              Tried to withdraw the winnings that were received thanks to the freespins received for my first deposit. Instead, got a message that in order to withdraw this money, I need to wager it to the tune of Rs. 15000! This is some kind of disrespect to the player. I am not satisfied with Parimatch casino.
                              Mar 18, 2024
                              Complaint marked as Resolved 
                              I familiarized myself with the rules of withdrawing bonus funds. As it turned out, the fact that bonus money had to be wagered was warned at the stage of account registration. I did not pay attention to this information. From now on I will know about it, but for myself I made conclusions that it is better to play only with real money.
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                                DimidroLEX
                                from New Delhi, Delhi
                                Mar 13, 2024
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                                The casino is not bad, very convenient site design, a lot of games from well-known providers. But I need help now, I wrote to support to see if they can help me solve my problem with withdrawal. I read the reviews here and do not understand who to believe: the casino or all these people who write here. The problem is that my withdrawal status is executed, but the money has not arrived on my credit card. Parimatch support replied that they sent a request to the payment system and asked me to wait for a response. But it's been 24 hours and still no answer. I have resigned myself to the fact that I will not see my money.
                                Mar 18, 2024
                                Complaint marked as Resolved 
                                After another 48 hours, I was contacted by employees of Parimatch's finance department. It turned out that I had mistakenly entered the details of my old bank card, which had long since expired. I created a new withdrawal request, specifying the correct details. The problem has been solved.
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                                  CrazyCup
                                  from New Delhi, Delhi
                                  Mar 13, 2024
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                                  I've been with Parimatch for 6 years, I haven't had a single problem in that time. But recently there has been some chaos. I have been waiting for more than a week to withdraw my winnings. At first the money was in processing for a long time. Then the withdrawal request was approved, but the money has not arrived on the card. I'm sure that if I contact the casino support, they will tell me that it's my fault, and the casino is not guilty of anything. This is the way to wait forever for my money to be withdrawn! It's just crazy.
                                  Mar 18, 2024
                                  Complaint marked as Resolved 
                                  I contacted the support of my bank. It turned out that my payment was blocked because the withdrawal amount was quite large. Parimatch support advised to split the withdrawal amount into 2 parts. I did so - it worked.
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                                    Avir72
                                    from Kolkata, West Bengal
                                    Mar 13, 2024
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                                    Good afternoon. I registered a new account, because I can not access my old account, I forgot my password. Won some money, created a request for withdrawal. In the end, I was withdrawn only the amount of my deposit, and the amount of my winnings was burned. Surprisingly, my wife has 8 accounts, and she withdraws winnings from each of them! But for some reason my accounts are blocked along with my winnings!
                                    Mar 18, 2024
                                    Complaint marked as Resolved 
                                    A support agent contacted me and explained that according to the company rules it is forbidden to register more than 1 account for each family member. As an exception, I was allowed to withdraw the amount of my deposits, but I am not allowed to withdraw the winnings, as I have violated the company rules. Next time I will pay more attention to reading all terms and agreements.
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