Parimatch India Complaints & Reviews

Unfortunately, I am still unable to place bets at Parimatch due to errors occurring when entering data before making a deposit on the site. Even with careful verification of the information, I continue to encounter problems that do not allow me to deposit money. Such problems with depositing spoil the impression of the company.

Apr 17, 2024

Complaint marked as Resolved

Finally solved a problem on Parimatch! The problem was with entering data before deposit. I double-checked everything, made corrections and now everything works! Now I can safely place bets without unnecessary problems.

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I made a UPI QR deposit of Rs. 70, 000 to PlayerID[protected] earlier today, but it hasn't been credited to my account even after 10 hours. Despite attempts to contact customer service, I haven't received a satisfactory response.

Transaction ID- T2404110907314785236095
Transaction date - 11-April-2024
Transaction time - 09:07 AM IST
Amount- INR 70000

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I was talking to an agent of this company to ask how i can withdraw the money and they asked me to verify myself by sending them my Aadhar card details. I did that and 5 minutes later, all my money was withdrawn and sent to Ukraine without my permission. It was 32600 rupees and when i asked them just 5 minutes before how to withdraw all my money, they did that.
Please help me.

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This is to let you know that I have deposited 5k into my parimatch account, but the same is not reflecting in the parimatch account. My bank has been debited with rs 5000 as well, while connecting your customer support he told me that my transaction was failed, which is completely wrong. I request you to kindly look into this and do the needful

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Address: Cyprus

The support has assumed that my parimatch player id is my bank account number..
But both are different. I only putted my UPI I'd while withdrawing money .

And they are saying they'd released money .

But on that UPI I'd I didn't received any money and they are assuming that they send money on my bank account number and they are assuming my parimatch player id as my bank account number.

Request you to clear the misunderstanding.

And i need my money as soon as possible to my UPI I'd which is [protected]@ibl

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I first deposit of 5000 on 21 St March 2024 not reflect or refund
Again deposit 10000 on 21 St April 2024 not reflect or refund

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Hi. I don't like the small variety of games at Parimatch Casino. If you bet on sporting events or you like to play poker, you won't have a problem. But if you want to play slots, you will notice that not all famous casino games are present here, as well as not all popular game providers are presented here

Apr 6, 2024

Complaint marked as Resolved

The guys from Parimatch contacted me very quickly and told me that a huge addition to the game collection is expected in the next month. I am waiting with great anticipation. I mark the ticket as solved.

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I have been betting on this site for the last 5 months. I use Nettler to make a deposit. One day I wanted to put money on my deposit, but Parimatch blocked my account and said they need selfies with my ID, so I sent them my selfies. After that, they asked for a code from SMS from the phone number I gave when registering. I gave them that code. But after fulfilling all their demands, they did not unblock my account and did not refund me the remaining money deposited in my account.

Apr 6, 2024

Complaint marked as Resolved

The problem was that I refused to provide photos of my passport and driver's license. But without these documents my profile would not be restored, as it was explained to me. After I complied with these requirements as well, access to my account was restored again. I hope this is the last time I will have to send my documents for verification.

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I really don't like having to re-enter my account login and password several times in a week. I used to be able to log into my account and play slots for months on end. Now, however, I have to waste my precious time entering my account details. If this is a technical problem, please do something about it! After all, such errors have a huge impact on my user experience and even my desire to play.

Apr 6, 2024

Complaint marked as Resolved

I was contacted and was advised to reinstall my browser or try to log in with another account. I reinstalled my browser and the problem went away. I think it was due to the fact that this browser had been installed on my computer for over a decade and I had never cleared cookies in its settings.

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For a long time I have not been given bonuses and freespins, although I used to get bonus money on my account often, as I make quite a lot of bets every day. Where did this greed come from? Now I think once again whether I should deposit more money into my account. I hope that Parimatch will return those promotions for regular players, which they had during the 2 years that I cooperated with them. If this does not happen, I will move to other well-known bookmakers.

Apr 6, 2024

Complaint marked as Resolved

Parimatch staff studied my profile history in detail and sent 50 freespins to my gaming account as a thank you for long and loyal cooperation. These guys are simply the best.

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It turns out that it took so long to withdraw the money only because my bank was blocking such transactions. I don't know what it was related to, but I tried adding another bank's card to my profile, and then tried again to withdraw my money from the deposit. It worked as I guessed it would.

Apr 5, 2024

Complaint marked as Resolved

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My withdrawal not credited even after 4 months, let them resolve my issue, i have observed issue resolved within 1 or 2 days in this website, I can 100% tell they were all fake reviews and they are paid to write a fake review

If parimatch have guts then resolve my issue

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Bad site that is not very pleasant to deal with. You make your first deposit, then they ask you for 2 to 6 different documents to prove your identity for a simple $120 deposit. After you send in all these documents, you still won't get a refund, and may even have your account restricted, which is what happened in my case!

Apr 1, 2024

Complaint marked as Resolved

Parimatch staff explained to me that such strict verification rules are related to Indian legislation regarding casinos and other financial companies. After I provided all the necessary documents via email, access to the account was restored and the account was verified.

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Their odds are always lower than their competitors. The day before yesterday I was paid twice at the wrong odds, the third time I took a screenshot just before the end of the match. I complained and was told my screenshot was wrong. It turns out that all they do is copy sports betting as their odds fluctuate, and then still offer the worst odds.

Apr 1, 2024

Complaint marked as Resolved

The problem was that the money for winning bets didn't show up in the balance right away. So I didn't see all the money I was supposed to get. Everything is fine now. It was enough to clear cookies in the browser to display the actual balance of the game profile.

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I registered an account, placed my first bet, and then received an email from the casino's customer support stating that they no longer wanted to do business with me. They can't or won't give a reason for such a strange decision. This came as a shock to me, I have not encountered anything like this before, although I have worked with a lot of casinos and betting companies.

Apr 1, 2024

Complaint marked as Resolved

A customer service employee wrote to me and explained why my account was blocked. It turned out that the Parimatch website prohibits the use of automated programs that can place bets for the player. I found these programs on the Internet and did not know that they were banned. The most frustrating thing is that these programs did not help me win, and my account was blocked for unfair play. There are no remarks to Parimatch company, they are doing the right thing to monitor the fairness of the gambling process.

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Horrible company. I made a deposit and now Parimatch is denying it. All that their help shows is that they suggested I contact my bank. I have contacted my bank but the support rep assures me that Parimatch have taken my money. The bank can't help me in any way as I voluntarily topped up my gaming account balance. Now I do not understand what I should do next and where to turn. I hope that the casino support will contact me and help to settle this situation. Otherwise I will have to go to the main office of the company.

Apr 1, 2024

Complaint marked as Resolved

Just as I thought, the support agents rushed to help me and that's not sarcasm. The transaction was found manually, the money was deposited, they gave 1000 rupees as bonus which I can use for betting.

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Can't log in to my account, not even to the start page of the site. Error code 403. Can't contact customer service, I get an automated response to an email. Overall, it feels like I've been scammed. And the worst part is that I have money in my account. Very suspicious company.

Apr 1, 2024

Complaint marked as Resolved

The problem was the VPN I was using. I didn't know that the Parimatch site opens only when accessed from Indian IPs. I disabled the VPN and the site started to open as before. I didn't know about this peculiarity, but I'm glad that the problem was solved even by myself.

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I have been working with Parimatch since 2019. I had quite a positive experience: I could lose, but, in general, at the end of each month I came out in a small plus. But yesterday my account was blocked without any reason. Besides that, I had some money left on my account, which I won't be able to withdraw now. It is a small amount of money for me and I am ready to accept that I will not be able to get it. But my impression of Parimatch is now extremely negative, I have no trust in this company. Thank you, Parimatch, for the years of cooperation.

Apr 1, 2024

Complaint marked as Resolved

I didn't expect this, but the director of the support department wrote to me immediately and said that he would personally look into my problem. He pointed out the reason for blocking my account, which I agreed with. After a pleasant conversation my account was blocked, and I for my part promised not to violate the rules of the site again. Thank you for valuing your loyal customers.

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I would like to share my impression about cooperation with Parimatch Casino. I am quite an experienced player who has worked with a lot of casinos: from the most famous to small casinos. Recently, I had a Parimatch problem that they were never able to resolve. I won 20, 000 rupees by placing a bet on Mumbai Indians to win. I won. But my winnings never showed up on my balance. Talking to the support has not helped, they tell me that my bet is not shown in their system and that they are ready to refund me my money that I spent on the bet. But I want to get the amount of my winnings, not the money I spent on the bet!

Apr 1, 2024

Complaint marked as Resolved

As it turned out, the support staff read all the reviews posted on this site. It took half an hour, but after a long communication the support agent decided to credit the money for the winning bet to my balance.

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The loading speed of the site is just unrealistically slow. Sometimes games just freeze. And sometimes I have to wait for 10 minutes to open the game I need! This behavior of the site very much spoils the overall impression of the casino. It will be easiest for me to go to a competitor, so that I will not use such difficulties during the game. Good luck, Parimatch.

Apr 1, 2024

Complaint marked as Resolved

Parimatch staff connected to my computer via Team Viewer to help. Alas, a large number of VPN programs were found on my computer. Because of the active VPN, my internet speed was too slow, which caused the Parimatch website to work intermittently. The customer support staff gave me some more tips on how to speed up my computer, after which we said goodbye to each other. My impression of the support was very positive.

Parimatch India Complaints & Reviews

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Parimatch India reviews & complaints page 44

unfortunately, i am still unable to place bets at parimatch

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Amount deposited but not added to Parimatch account PlayerID 506200837

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My money that I won was sent to Ukraine fund without my permission

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Money not credited to my parimatch account

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Did not received withdrawal

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Deposit not reflect or refund

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Small variety of games at Parimatch

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After fulfilling all their demands, they did not unblock my account...

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I really don't like having to re-enter my account login and password several times in a week

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No bonuses and freespins

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It took so long to withdraw the money

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Withdrawal not credit

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They will ask you for 2 to 6 different documents to prove your identity

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PM odds are always lower than competitors odds

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Parimatch is no longer wanted to do business with me.

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I made a deposit and now Parimatch is denying it.

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It feels like I've been scammed

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My account was blocked without any reason

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My winnings never showed up on my balance.

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Parimatch website loading speed is just unrealistically slow

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