Parimatch India Complaints & Reviews

Address: Karnataka

Player ID[protected]
Widraw of 25000/- no received which I requested on 18/03/2024 3 working days time frame is over still not received my amount to bank account as I have given to them

Mar 22, 2024

Complaint marked as Resolved

Back to wallet & I did widraw of 5k 5 times

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Dheeru Bhai Ambao

Mar 22, 2024

I withdrew 16000 on 15 FEB 2024 today is 22 March 2024 but I didn't receive that amount ...

Parimatch is a scammer please don't waste your money on Parimatch

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Dheeru Bhai Ambao

Mar 23, 2024

+1

Finally after 37 days I got my 16000 in my Bank Account

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Address: dad

I made a withdrawal of 16000 on 15 Feb 2024, But till today I haven't received that amount. I have mailed and talked to 100 customer agents. Every time they come up with new answers.

Customer service is very pathetic. They only send BOT messages in chat

Please Stay away from Parimatch

Parimatch is a scammer.

Mar 23, 2024

Complaint marked as Resolved

After 37 Days of Marathon conversation from Parimatch, I got my 16000 in my Bank Account. Every day I used to mail them and personally chat with Parimatch agents. Parimatch doesn't eat your money but sometimes it takes time to deposit and withdrawal ( Like one day to 50 days )

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I was scammed when I tried to withdraw my money. They demanded identity documents and also photos of the bank card, so I sent them. Then they asked for clearer photos. And when I provided everything, they asked me to send them a bank statement. I sent it, and then they asked me to take a picture with my passport and bank card in my hands. But that was not the end of it. They asked me to send them pictures of bank cards from different angles. What kind of mess is this? I sent them a total of over 50 emails, but to no avail.
I am so frustrated that I will take a video of this obvious theft and expose Parimatch Casino.

Mar 22, 2024

Complaint marked as Resolved

The account was verified. But after a couple more days. Why can't casino customers' documents be verified a little faster?

Mar 22, 2024

Updated by divorce-roomier The account was verified. But after a couple more days. Why can't casino customers' documents be verified a little faster?

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I've never seen an online casino where you make a deposit to your balance in order to place a bet on an event you've been looking forward to for so long, but you have to wait hours for your deposit to show up. They take advantage of this so that you lose money. These events go away and you are forced to bet on events you didn't plan on. The customer service acts like robots. They are constantly unable to help you in any way. Disgusting opinion of the cooperation!

Mar 22, 2024

Complaint marked as Resolved

This is amazing, but the problem was that my bank automatically rejects such payments. I had to use the services of my second bank, with which I cooperate. So Parimatch is not to blame here.

Mar 22, 2024

Updated by Malhotranek This is amazing, but the problem was that my bank automatically rejects such payments. I had to use the services of my second bank, with which I cooperate. So Parimatch is not to blame here.

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When I tried to withdraw money from my Parimatch account, I was asked for documents. I immediately wrote an email to Parimatch security service. Security asked for a national ID card, I sent it. In addition to the ID, I sent them an email with a picture of me holding my documents in my hands. Parimatch then sent me an email that my account was blocked. Since I own a store selling tea, I provide free wifi to customers who come to my store. Therefore, my IP could be used to register Parimatch account by the visitors of my tea store. At the same time, the email address, debit card, e-wallet and the rest of the information belong to me. If you don't want to work with me anymore, please refund me from my account and then close my account. Now my account has been locked and I have not been allowed to withdraw any money. Please give me my money back.

Mar 22, 2024

Complaint marked as Resolved

Parimatch customer service agents asked me from which ip address I use Parimatch application. As I understand, after this information they put my ip into white-list so that my account will never be blocked again.

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Hi, I am from India. I made a deposit 1 week ago. I won a couple of bets and when I tried to withdraw, the security stopped me and asked me to provide more information for verification.
So far I have not been able to withdraw my money, the support staff is not helping me. There is literally nothing they can do, the only thing they are there for is to tell me to calm down and wait another day.
The verification staff in general look like bots that don't help at all and answer you the same thing over and over again.
They don't have the skills to respond to situations like this. So I feel like they just want to sit back and wait for me to forget about my problem so they can take my money.

Mar 22, 2024

Complaint marked as Resolved

I decided to meet the Parimatch specialists' demands in order to withdraw my money after all. I had to go through additional verification, including video verification. So is all this necessary? I don't know. But now my account is verified and I can withdraw my winnings. Not a very pleasant experience, but it's better than if I couldn't withdraw my money.

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I have played with so many casinos and they all pay out winnings.
But what about Parimatch? They will help you deposit in all kinds of ways, but what happens when you want to withdraw?
They will block your account when you win. I want to withdraw my winnings but now I can't do it.
Contacted customer service, they ask me to create another withdrawal request. But how can I do that if my account is blocked? Customer support always repeats the same useless words.

Mar 22, 2024

Complaint marked as Resolved

It was only after this review that they helped me. The account was unblocked, after which I was able to get another application for withdrawal.

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I have written to technical support about my login problem but till now no one has solved the problem. I have also faced problems on this site before, but this is the first time I have such a problem. I am getting an error that wrong user id or password has been entered, for this reason I am unable to log in to my account. I clicked the "Forget Password" button to create a new password, received a confirmation code in my email. After entering...

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Provide me with the only proof that I had more than one account! The funds are not credited to my account. Why do you say in every email that the funds have been credited to my account?
I haven't received a penny. And what you say about me having multiple accounts, give me one proof and I won't ask you for anything else. Please help and understand my situation.
I have written many times and each time I get the same answer. First you asked for the game ID, I provided it. Now you are asking for pictures of my ID. What will you ask me next time!!!

Mar 21, 2024

Complaint marked as Resolved

Only after providing photos of all my documents was account access restored!

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Honestly, the Parimatch app is totally impractical, I always have problems depositing or withdrawing money. The bonus they offer is always a total mess. The customer service never works, no one answers. Honestly, this is not a good experience. Now I have Rs 50, 000 to withdraw but I have no way to withdraw it.

Mar 21, 2024

Complaint marked as Resolved

I started looking for the same problem on the vastness of the Internet and came to the conclusion that it could be related to the fact that you need to try a different payment system. I can say for myself that this method worked.

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Dheeru Bhai Ambao

Mar 21, 2024

Just forget PARIMATCH. they are only making people fool.They have become a scammers

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Hi
I have withdrawn Rs. 70, 000 on 02.03.2024 but I mistakenly entered wrong account number. Due to this I have not received the withdrawal amount. I have confirmed with the bank that the account number I provided does not exist. Now I am waiting for the cancelation. But when I write to Parimatch support, I don't get a satisfactory answer. One support agent says to wait a bit and the money will arrive in my bank account. Another support agent says that my money is "frozen".
Every day when I write to them, I get a reply that they are working on my problem. Very poor support.
This app doesn't seem to be trustworthy. The support response is sad.

Mar 21, 2024

Complaint marked as Resolved

I don't know what miracle happened in my life, but I contacted my bank's support, where I had to fill out several applications so that the bank could find and identify my transaction. After these actions, the money did arrive in my bank account.

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Dheeru Bhai Ambao

Mar 21, 2024

They are scammers ...Dont trust Parimatch at all .

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As far as customer service and support, I don't like the manner in which they communicate. It is unprofessional and disrespectful. You will find it extremely difficult to get answers to your problems. I always have a lot of problems with deposits and withdrawals and it makes me suspect that the company is manipulating my money. All I want is to finally be heard and have all the problems I have had with this casino resolved.

Mar 21, 2024

Complaint marked as Resolved

I was contacted by another support person and helped me to solve my problem in my favor.

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Dheeru Bhai Ambao

Mar 21, 2024

Different agent gives different answers. Every time they come up with a new answer. They are scammers.

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Parimatch, please confirm my withdrawal or refund the funds back to my playing account, I request you very much. It has been 3 weeks since I placed a withdrawal request for Rs 21000. The money has been debited but not credited to my bank account. I request you to finally give me my money back already! I will never play at your casino again....

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I used to be a regular client of Parimatch, but at some point I was asked for documents for verification.
I sent photos of my documents, including my passport. For some reason, I received a reply that my documents were not authentic. Although I used the same photos to go through verification on other reputed sites.
Although everything was fine for about a year, they just blocked my winnings and still no response.
I think the problem is that they just don't want to pay out my winnings. Overall, would not recommend to anyone. Total disappointment.

Mar 21, 2024

Complaint marked as Resolved

As it turns out, it was my fault. My passport had expired, but I didn't know about it. I took a photo of my driver's license and sent it to Parimatch - in the morning the verification was successfully passed.

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The verification team has not responded to messages for a week now. This is too disappointing, as I was planning to get my winnings on my card today to buy a gift for my wife for our wedding anniversary. And without going through verification I can't withdraw my money. I will never rely on Parimatch again. Thanks to the support team my holiday is ruined.

Mar 21, 2024

Complaint marked as Resolved

I was contacted by a support staff member via email and offered to choose any other available option for faster withdrawal from my account.

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I made a payment but the money was not credited to my account, I wrote many emails to the Parimatch team and they promised that the responsible specialist is already working on my problem. I don't know how many days these specialists are working on solving my problem, but I'm already tired of waiting. Worst app and worst customer service.
Deposit amount: Rs. 37, 000.

Mar 21, 2024

Complaint marked as Resolved

I can't explain what the problem was, but I tried to deposit another Rs 5, 000 into my balance. This time both the Rs. 5, 000 and the Rs. 37, 000 that I had tried to deposit earlier were credited.

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One of the most dishonest casinos I have ever seen. I deposited 15, 000 Indian rupees on my deposit but even after 24 hours I still haven't received my money in my gaming account. Support tells me every time that the experts are working on my problem. There is no normal technical support and neither is there any solution to my problem. I am also going to publish a Facebook post and ask the relevant authorities to revoke your casino license.

Mar 21, 2024

Complaint marked as Resolved

Parimatch is very lucky that my money finally arrived to my account. But if the same thing happens again next time, I will not stand for it.

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Terrible service. I created an account with Parimatch and added some funds to my account. I placed a bet on some basketball sporting events and won. Then I tried to withdraw my money. I was asked to email some documents to the verification department and I did so. Since I emailed the security department, I have not received any response, not even an automated message that the email I sent was received by them. My money has been left in your casino and I want to retrieve it. Please allow me to withdraw my funds.

Mar 18, 2024

Complaint marked as Resolved

I checked my spam folder and found there a large number of messages from the support team. Today my account is verified and I can withdraw money from my account without restrictions.

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I deposited Rs. 6200 a month ago but still nothing has been credited to my account. I wrote to customer support and they created a ticket describing my problem.
My ticket says, "Your request is being processed by our experts. As soon as we receive any information, we will inform you immediately. We apologize for the inconvenience".
I don't understand why my deposit is delayed for more than a month? I want to hear an explanation from the management of Parimatch.

Mar 18, 2024

Complaint marked as Resolved

I don't know if it is related to the fact that I left this review or not, but the money was credited. I hope there will be no such errors with the next withdrawal requests.

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I am a Parimatch player for a long time now. But today I decided to deposit Rs 15000 in my account. I mistakenly entered wrong account id while depositing. I immediately contacted Parimatch customer support.
They reassured me and told me that the support agent will reject my recharge request.
An hour later the support agent rejected my old request. I'm trying to top up my account again, but I get an error that such an ID doesn't exist!
So how is this possible? Does someone besides me have access to my account?
The payment date is 06.03.2024 and the transaction time is 22:21. Please help me find my transaction.

Mar 18, 2024

Complaint marked as Resolved

I got help from the Support team of Parimatch. The money was credited to my account. But now it is better to double check your ID when depositing, because otherwise you can be left without money, and your money will be credited to someone else's account.

Parimatch India Complaints & Reviews

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Parimatch India reviews & complaints page 44

Withdrawal not received

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Withdrawal not received

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They asked me to send them a bank statement

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You have to wait hours for your deposit to show up

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Parimatch sent me an email that my account was blocked

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Only thing they are there for is to tell me to calm down and wait another day

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They will block your account when you win

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I have never received a confirmation code in my email

Provide me with the only proof that I had more than one account

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I always have problems depositing or withdrawing money!

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I entered wrong account number.

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Unprofessional and disrespectful support.

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I request you to finally give me my money back already!

I received a reply that my documents were not authentic.

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The verification team has not responded to messages for a week now. Too late.

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I made a payment but the money was not credited to my account. Why?

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I still haven't received my money in my gaming account.

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My money has been left in casino

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Why my deposit is delayed for more than a month?

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I mistakenly entered wrong account ID while depositing

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