Parimatch India Complaints & Reviews

I would like to share my impression about cooperation with Parimatch Casino. I am quite an experienced player who has worked with a lot of casinos: from the most famous to small casinos. Recently, I had a Parimatch problem that they were never able to resolve. I won 20, 000 rupees by placing a bet on Mumbai Indians to win. I won. But my winnings never showed up on my balance. Talking to the support has not helped, they tell me that my bet is not shown in their system and that they are ready to refund me my money that I spent on the bet. But I want to get the amount of my winnings, not the money I spent on the bet!

The loading speed of the site is just unrealistically slow. Sometimes games just freeze. And sometimes I have to wait for 10 minutes to open the game I need! This behavior of the site very much spoils the overall impression of the casino. It will be easiest for me to go to a competitor, so that I will not use such difficulties during the game. Good luck, Parimatch.

Good afternoon. My account has been blocked. The reason for the blocking, which is indicated when logging into the account "Suspicious activity was detected on your account. Parimatch pays great attention to the safety of players, so your account has been suspended." But I didn't pass my account data to third parties. I just logged into my Parimatch account from my computer, which is located in the university library. Perhaps the blocking is due to the fact that this computer is used by many people?

I can't log in to my Parimatch account. I get an error that I entered the wrong login or password for my account. But I am sure that I am entering the correct data. Unfortunately, I have quite a large amount of money on my account that I would like to withdraw, but losing access to my account leaves me without my money. I don't know what I should do next and I definitely need help.

Parimatch is refusing my withdrawal request. They request my transaction history of my bank account. I have transactions that third parties should not know about. Why should I send my transaction history? I've sent all the necessary documents. But I haven't received any money in my balance yet. I have Rs 7000 in my account now which I can't withdraw.

Be careful before you start working with this casino. If you have a problem with withdrawing your winnings or depositing, your request will not be answered until a month later at the earliest. The customer service and technical support is not professional and is in a very bad situation in terms of ethical communication. I am unhappy that the technical support team never solved my problem.

I have a suspicion that Parimatch are manipulating the slots. This has happened since I started making frequent deposits. I am sure you can no longer win after depositing large amounts to your balance. One time the game froze up. The second time the game didn't even want to start. This caused me to stop winning and it became disgusting. After that I decided to withdraw the remaining capital, but my withdrawal request was rejected. This is lawlessness and lawlessness.

They are not interested in customer problems. I deposited money to my balance this morning and it is still not credited to my account. What kind of app is this where you can't deposit without problems. I have written several emails to the support team, tried to contact them but there is no response from their side. Worst experience.

Today I made one payment of 20k Indian rupees through Crypto, but it is still not reflected in my gaming account. Checked the bank statement - everything went through successfully. No one is responding to the mail.
Screenshots have already been sent to tech support email address. Now I feel insulted and humiliated.

They allow you to deposit money but then reject your withdrawal request.
It's been a week and they are not responding properly. They say if I write to them every day they will lock my account.
They just say they are still checking my documents. But I sent all my documents a month ago.

The app does not allow you to cancel a match. The match was interrupted due to terrible weather, but I didn't get my bet amount back. I will publish this review everywhere until the Parimatch customer support team refunds me for this unfortunate error!

How long does it take for customer support to solve my problem? I am trying to disable 2FA dual authentication because I lost my cell phone with the phone number I used to register on Parimatch website. Sent several emails with my account details. No response. It seems that I have to wait forever. I still can't log in to my account and even more so I can't withdraw my money. This is very tedious.

I made a large number of deposits on the site, but 2 deposits went missing. This money has not been refunded to me, or even transferred to my account. When I contact support, I get an automatic reply that the money will be credited to my balance soon. I don't trust anyone anymore, especially Parimatch support.

It's been 3 days since I submitted my withdrawal request and it still hasn't been processed. When I try to contact support, they suggested sending an email to their email address detailing my problem. I have written to them 4 times but still no response from them. When I write again to support, they send a template message that specialists are dealing with my problem, I need to be patient. But it's been 2 days since these specialists are working on the problem. They can't even process a small amount for withdrawal.

I don't like the Parimatch app. There is a lot o[censored]nnecessary information, the design is uninformative, the font is too small, sometimes there are hang-ups. It is much more convenient to place bets on the site itself. But the problem is that I have little free time and it was convenient for me to make bets from my phone on the way to or from work. Please do something with the application to make it convenient to use.

I have initiated withdrawal on 19th february2024 but time frame s passed yet I didn't received amount yet

Not sure why but I am facing huge issued with pari match earlier there were no issue I am using pari match from long time

Reply from pari match

After checking with our payment support, we would like to inform you that the withdrawal was been credited to your bank account successfully, please contact your bank and provide them with the following UTR numbers so as they can ghelp you track the transaction. UTR[protected].
UTR[protected].

Reply for State bank of india - my bank account

Dear sir/madam
As per UTR number that you have mentioned in mail is regarding of amount Rs.395/- and it was credited to Paytm account.Please find the attachment.

This is refund issue

I have made a transaction of 5000 on 17th february which is declined and refund is promised by 1 working day it's been 32 days now still I haven't got any refund nothing at all

After many days of no response from Parimatch support, I finally got an answer about the profile verification on the site. They told me to send my identity documents again, but with a different background and angle. They also told me that the photos should not be cropped and all data on the documents should be visible and legible on the photos.
I complied fully with these requirements and sent them the documents needed to verify the withdrawal less than 2 hours after receiving their last message.
Today it's been 5 days and I still haven't heard back, verification still hasn't been completed.
Why is this attitude towards Parimatch customers?
When I lose I accept it as fate, but when I win they turn into vultures to take my money.
They constantly point out the importance of following their rules and honoring all verification procedures.
What procedures should I point out when I've already sent all the necessary documents they've requested from me?

I don't think I deserve such poor service in my life. I've been trying to withdraw my winnings for months now with no luck. Whoever answers my chat messages is horribly stupid and when you are about to get a reply, they send a generated reply and don't reply again. I've also tried chatting in chat, but no one ever responds... Every time I try to withdraw money, they reject it... I'm starting to think this site is not really honest.

It's already the 9th day my deposit is not credited. I sent all the proofs of deposit in BTC. There were 3 deposits made, two of them were credited, but the largest one is not credited.
Support completely ignored me for the last 5 days, then replied to me with "Sorry for the backlog" and then no updates.
Then I was informed that BTC deposits can take more than one week to be credited! I am not happy with the terms and conditions of this casino.

One of the worst customer service among casinos. I deposited money to my balance but it was not credited to my account even after many hours. I wrote to customer support several times and each time they asked for some new information and the response was very superficial. I spent a lot of time communicating with the support staff, but I never saw my money in the payment balance of my account. I expect to be helped at least on this site.