Parimatch India Complaints & Reviews

Parimatch blocked my account. Later they reactivated it, but completely removed my winnings, leaving only the amount of my deposit. Where did my winnings go?

Mar 4, 2024

Complaint marked as Resolved

Thank you to the customer support staff. The problem was in my browser, I had to clear cookies and browser cache as my previous balance was displayed for this reason.

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I was unable to withdraw my winnings. It started when I deposited Rs. 15000 in my account and bet it on an event with odds of 1.46. My bets turned out to be winning and I got Rs 7000.
I have been playing on this site for about 2 years now and I have not had any problems previously. However, this time I was immediately asked to go through another verification process, which I went through back when I registered my personal account. I think it was just a way to deprive me of my money, to delay their withdrawal. I contacted the support service and blocked my game profile. I have doubts about the honesty of the bookmaker Parimatch.

Mar 4, 2024

Complaint marked as Resolved

They wrote to me and introduced themselves as the customer service department of Parimatch. After a long conversation, the employee still managed to convince me to undergo additional video verification. After the verification, my profile was unblocked and the money in my account was not lost.

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Made two deposits of Rs 9000 and Rs 16000. Increased the balance to Rs 35000. Made a withdrawal request of Rs 30000.
After that Parimatch asked for verification. I sent all the required photos, after which the account was blocked.
I played without violating the rules of the game. The reason for the blocking could not give in technical support. You can draw your own conclusions.

Feb 29, 2024

Complaint marked as Resolved

I managed to find out the real reason for the blocking. I had 3 accunts on the platform, which is prohibited by the rules of the site. The money was withdrawn, but with a small commission. The accounts have not been unblocked, as I understand, I will no longer be able to play in this bookmaker due to violation of the rules.

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I found myself in a situation where my account was subjected to a 30-day verification. First I sent a photo of my passport and data sheet, after that I received an email notification about the beginning of this long verification. I just started playing on this site and have only spent 2 days here. While playing, I noticed an interesting promotion from Parimatch, and decided to try to rip off the kush. While playing, I won a good amount of 47000 rupees. But to my disappointment, after this winnings, the verification of my account started. Judging by the reviews of other users, who found themselves in a similar situation, you can wait indefinitely for the payout. Please take note of this review.

Feb 29, 2024

Complaint marked as Resolved

I don't know if it is related to the fact that I left this review here, or if it is just a coincidence, but the verification finally passed. Perhaps the fact that I provided more documents to pass the verification helped.

Feb 29, 2024

Updated by dayasardar I don't know if it is related to the fact that I left this review here, or if it is just a coincidence, but the verification finally passed. Perhaps the fact that I provided more documents to pass the verification helped.

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Registered in this bookmaker very long time ago, never had any problems, played little and rarely. Since with my other bookmaker's office there were problems during the deposit, I decided to deposit money to Parimatch. Until today everything was fine, I deposited and withdrew funds without any difficulties. This morning I make a request for withdrawal, after which my account is blocked. I have all verification, I have long confirmed my identity. Played always in pleasure, not for the purpose of enrichment. I play about 10 years in different bookmakers, but this is the first time I see such a thing. Parimatch, I am waiting for you to return my funds.

Feb 29, 2024

Complaint marked as Resolved

I got the same answer as everyone else: you used more than one account, which is prohibited by the rules of the game with Parimatch. The money was automatically credited to my card, but my account is blocked for life.

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My account was blocked in the middle of November. Today I was informed about the need to go through video verification with Parimatch support. I was expecting a call, but it turned out that they sent an email to my mail asking me to follow the link to complete the verification. Unfortunately, I noticed this email much later.
Earlier I had been actively communicating with the company representatives via email, and no one had ever mentioned that verification would be done by clicking on the links. I had already sent all the required documents, including passport photo, earlier.
I am not against going through video verification, but I feel that the whole process has become unnecessarily complicated and confusing. I am beginning to doubt the effectiveness of all my efforts. I want my problem to be heard and finally solved.

Feb 29, 2024

Complaint marked as Resolved

I talked to support once again. For my sake they made an exception and performed the video verification at a time when I was free, not when it was convenient for the verification department staff. I am a little upset by such shortcomings in the company, but the main thing is that I managed to pass the verification and put the money for withdrawal.

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On December 10, 2023 I had problems withdrawing funds from my account. Parimatch promised to solve this problem within 30 days, but it's already been the second month and the situation remains unresolved. Now the support tells me to be patient for a while, but they do not specify exactly how long it will take.
I've been playing at bookmakers for a long time and have never encountered any problems like this before. I don't know what to think about Parimatch and it raises serious doubts about their reliability.

Feb 29, 2024

Complaint marked as Resolved

The problem was that my bank blocked the transaction because it was suspicious. I had to spend a lot of time explaining the origin of the money to the bank, but the problem is over.

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Player id :[protected]

Myself krunal mistri

I have made withdrawal of 42100INR on 9th November.which 3 and ½ month ago.Its been 115 days over.I am contacting them continuously from 9th November to this day and Given my bank statement and updated bank statements plenty of times when they have asked.Even i given them official letterhead from bank also. But when i asked for my withdrawal they are only telling "Your request is currently being reviewed by our billing team. We are awaiting feedback"

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I have deposited amount of 6700 in parimatch account and i have waited for 4 hours but my amount is not credited into parimatch account.then i mailed to parimatch support they replied me that there is some technical issue you will get the amount within 5 business days.after 5 days i didn't get my amount so i again mailed to parimatch support they aked my transaction details and account statement. I send all the details and they told that they didn't have the trasaction in their system but i have all the proof i have deposited only to parimatch account only.

Mar 14, 2024

Complaint marked as Resolved

Parimatch UPI ID is-bharatpe907720179317 name-Cool Cool Refrigerator

Mar 14, 2024

Updated by afash03 Can I get the current status of my complaint

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D

Dheeru Bhai Ambao

Mar 21, 2024

Dear, Now don't deposit a single penny in PARIMATCH...They are scamming people now

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I have made a withdrawal of 42100INR on 9th November 2023.its been 3 months over, still they have not credited my amount to my bank account and i have already complained this matter in parimatch and given my bank statement and official letterhead from my bank that amount not received.But they still not credited my amount

Feb 27, 2024

Updated by Krunal mistri Not crediting from 115 days

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Registered on the app, got a freebet, placed a bet and won Rs 15000. There was an account correction and all the winnings were taken away. Although in order to win back the bonus, I used my own funds. My impressions about the bookmaker are negative.

Feb 29, 2024

Complaint marked as Resolved

The support was sorted out, found a solution. I will continue to play with Parimatch, the negativity has been smoothed out. There are questions about the service itself, but the guys from support have no questions, they communicate respectfully, you can feel the desire to help the client.

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Registered a couple of years ago in Parimatch. Didn't use my account for a long time. I decided to make bets for a couple of days. While I was losing, there were no problems. As soon as I won a couple thousand rupees, I was asked for verification. I passed the verification, deposited money, won, and I was immediately blocked. The bookmaker had 4800 rupees left. Now I don't know how to withdraw this money. There is no communication with me.

Feb 29, 2024

Complaint marked as Resolved

I was told that my account was blocked due to the use of third party betting automation software. This is the reason why I can't access my profile. I did not know that such programs are banned.

Feb 29, 2024

Updated by BrotherHub I was told that my account was blocked due to the use of third party betting automation software. This is the reason why I can't access my profile. I did not know that such programs are banned.

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A very bad experience o[censored]sing a bookmaker's office. Once, about six months ago (I don't remember the exact date), due to my own carelessness I accidentally created a second account. I was betting small amounts, ranging from Rs 5000 to Rs 10000. However, instead of merging both my accounts into one, they were blocked and I received a notification that I can no longer play at this bookmaker and create new accounts. This left a negative impression of Parimatch.

Feb 29, 2024

Complaint marked as Resolved

Agreed with the support of the site that of the two accounts I will leave the one that I choose the main, and the second profile is finally blocked, because the presence of two accounts violates the rules of the site =(

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I can't withdraw my winnings to my wife's card. Earlier I verified my card and withdrew money to it. Today I try to add my wife's card, but I get an error. I have already verified my account, so I don't understand what the problem could be. Do I need to provide my wife's documents to be able to withdraw money to her card? I am waiting for a solution to my problem.

Feb 29, 2024

Complaint marked as Resolved

Parimatch site support explained to me that I can withdraw money only to my bank card, as the profile registration and further verification was done in my name. They advised me to register a separate account for my wife if I want to withdraw winnings to her card.

Feb 29, 2024

Updated by Homek Parimatch site support explained to me that I can withdraw money only to my bank card, as the profile registration and further verification was done in my name. They advised me to register a separate account for my wife if I want to withdraw winnings to her card.

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It is simply impossible to contact Parimatch support. I have some problems with my account and I need help. But I can't find technical support contacts. Judging by the reviews, the support staff here help players. Contact me finally, I'm not going to wait forever!

Feb 29, 2024

Complaint marked as Resolved

I want to update my review as I have been contacted by support. Support is now working on resolving my issue, everything is fine.

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For some reason I am not allowed on the Parimatch site. Is the site inaccessible for certain regions? I saw an advertisement on Facebook, decided to register, but I can't do it because the site is inaccessible. This is some nonsense and a waste of your time! It is better to avoid such bookmaker offices!

Feb 28, 2024

Complaint marked as Resolved

They wrote to me and asked me what country I was living in. I explained that I don't live in India now, but I have Indian citizenship. In response to this the guys from technical support told me that the Parimatch site is available only for players from India. It's a pity, but now I know the reason why the site doesn't open.

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I place bets in the Parimatch mobile app. I noticed that if I place bets in the application, I sometimes get hang-ups. Unlike the computer version of Parimatch, where I never had such problems. I use the Parimatch app on my iPhone 11, iOS 16.3. Because of these freezes I missed several profitable bets! Now who will give me back the money I didn't earn because of a crooked mobile app!

Feb 28, 2024

Complaint marked as Resolved

I was contacted and asked to clarify all the details regarding my problem. In addition, they advised me to reinstall the Parimatch app and update the iOS version to the current one. I don't know what helped me, but the freezes in the app stopped.

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Yesterday I noticed a typo in the odds (it was obvious that the odds had nothing to do with reality). I made a bet, got the winnings. Today I go to my account, but it is blocked. I wrote to tech support, but they told me that my account cannot be unblocked. Please unblock my account.

Feb 28, 2024

Complaint marked as Resolved

The support staff went to my satisfaction and unblocked my account, explaining that the rules of the bookmaker's office specify in what cases the bet can be considered invalid.

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Why can't I verify my profile? Yesterday I sent a request for verification, uploaded all the necessary documents, but my profile still has the status "Not verified". Where can I go to speed up the process of verification of my profile?

Feb 28, 2024

Complaint marked as Resolved

I wrote to support. No reply, but they verified my profile almost immediately. My advice to those who find themselves in the same situation: don't waste time and write to support at once.

Feb 28, 2024

Updated by Dasra I wrote to support. No reply, but they verified my profile almost immediately. My advice to those who find themselves in the same situation: don't waste time and write to support at once.

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Trying to place 5 bets at the same time, but I can't do it. Tell me what could be the reason. Before that I put 3 bets in one day, no problems. But yesterday I tried to put 5 bets, and nothing comes out. I have never met such a thing, although not the first year I work with bookmakers.

Feb 28, 2024

Complaint marked as Resolved

The support person informed me that there was not enough money in my balance to place so many bets at one time. I topped up my balance with another Rs. 5000 and the problem disappeared.

Parimatch India Complaints & Reviews

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Parimatch India reviews & complaints page 48

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Unable to withdraw my winnings

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Blocked. Why?

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Payout

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Parimatch, I am waiting for you to return my funds

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Video verification

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Promises

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42100 INR Withdrawal not credited from 115 days

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Deposited amount issue

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42100INR Withdrawal not credited

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Winnings

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Communication

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Blocked

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Documents of my wife

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Support team

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Can't reach the website

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Mobile app bugs

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Odds

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Not verified

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Place more bets at one time

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