Parveen Travels — bus cancelled (by travels) still refund amount not credit

Dear sir/madam,
I have booked a praveen bus on 06/11/2017 from chennai - vizag bus timing was 5.30 p. M. Through via.com but bus got cancelled (By travels) so i have checked with customer care they said money will be refunded next day but till now i haven't got credit and they are not providing proper details.
Please help me out in getting my amount of rs.867 with penalty charges for the mental agony caused to me.
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We are the passengers of PARVEEN travels to Tirupathy. Paying such a big amount as 3000 per head SPENDING 36000 for our family, we are waiting in the queue from 5 in the morning to get the ticket. What a shame! Waste of money, time and energy. So please don't prefer PARVEEN TRAVELS for any sake. 😢😥

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