Parveen Travels — Bus not reached-ticket refund not received

Address:

600085

I have booked a ticket from Bengaluru to Chennai in the Non-AC 2:00 PM Bus for journey on[protected] through RedBus.Com and the TIN NO. is THDF37457599 and PNR No. BSPT[protected], Boarding point at Silk Board near Aswad Hospital. I was waiting there from 1:30 PM. But till 3:30 PM the Bus has not come and when I contacted the help line number given I was told on all occasions that the Bus had met with a slight accident near Madiwala and the Bus will come in 10 minutes. But even upto 3:30 PM the Bus had not come and I informed the Customer care personnel that I could not wait for more than 2 hours and asked him to give refund for the ticket so that I can travel in some other Bus. He agreed and informed that the ticket will be refunded to me shortly. But even after a day the ticket amount was not refunded and not even any message of regret was sent to me. I was put into a lot of hardship. Therefore it is requested that the ticket amount of Rs.450/- made to me may arranged to be refunded immediately.