Parveen Travels — cancellation of ticket in last minute due to sudden health problem-request to refund

Today (25/09/17) morning, we booked two seats to travel from chennai to ramanathapuram (Departure time: 8.00pm, today) through online for my mother and sister named b. Janaky, and t. Jothilakshmi (Seat no.13 and 14). Due to sudden health problem, my mother aged 74 is not in position to travel as booked. While we contactacted your office for cancellation, they informed that as per your existing policy refund is not allowed in the last minute. The amount paid for booking of two tickets is rs.1140/-. We are not expecting full amount to be refunded, however it will be good and justice if certain percentage of amount is refunded for not traveled tickets. This for your consideration and we hope justice would be done. Expecting your early reply
Thanks with regards
Hariram b.
E-mail: [protected]@gmail.com