Parveen Travels — denial of service

I had booked a ticket from bangalore to srivilliputhur for travel on 2/1/2019, through redbus (Because parveen travels payment gateway was not all all working yesterday!). Today, i'm in receipt of an sms that the bus is cancelled. Ruthlessly, your customer care unit asked me to make some other arrangement, without offering any assistance, and graciously informed that refund would be made within 7-10 days! What about blocking of funds for 7-10 days she is not concerned. Since the travel is for some urgent purpose, i needed support for booking alternate arrangement, which she refused telling 'you have booked ticket through redbus'. I dont know, who is at fault, as i had to depend on redbus, since your payment gateway was not working. I had been a frequent traveller of your bus in the same route. Im highly disappointed and would avooid travelling in your bus henceforth.

Thank you